Tshila Gadisi
Customer Consultant
Louis Trichardt,Limpopo
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Consultant
Dis-Chem Pharmacies
7 2020 - Current
- Maintain accurate data capturing and completion of documentation pertaining to customer service
- Check card balances, card reports and/ or statements for customers, when needed
- Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts, and all other promotional items
- Ensure effective internal communication (with regards to customer service/ benefit programme) and effective external communication (customer – feedback provided)
- Scheduling appointments for the clinic
- Escalate compliments, complaints, and product sourcing queries to Regional Customer Consultants daily
- Adhere to excellent telephone etiquette at all-time according to Dis-Chem standard operating procedures
- Ensure the visibility of the Benefit Programme signage and/ or current promotional signage regarding the Benefit Programme displayed at the customer service help desk or till points
- Receive customer online orders daily via electronic ordering system
- Verify order information is correct on each order when received and that all merchandise purchased is in stock
- Contact customer directly on each order when received if there is an issue with the order, such as merchandise pricing difference or other concerns
- Enter order into fulfilment system for processing, including packaging and preparation; verify order is correct prior to collection.
Conveyancing Secretary
Coxwell, Steyn, Vise & Naude Inc.
03.2018 - 11.2018
- Orchestrated the seamless arrangement of sectional title insurance certificates tailored to sectional title bonds, ensuring compliance with regulatory standards
- Expertly crafted consents for cancellations, demonstrating meticulous attention to detail and legal accuracy
- Engaged in consultative interactions with clients, diligently acquiring essential information and documentation, including FICA requirements mandated by diverse banking institutions
- Methodically prepared files to precise specifications, fostering organisational efficiency and streamlined workflows
- Executed a range of general secretarial responsibilities, including file management, faxing, and photocopying documents, to support operational effectiveness
- Proficiently conducted Dictaphone typing, maintaining a rapid and accurate transcription process
- Effectively managed diaries to optimise scheduling and ensure timely coordination of appointments and tasks.
Receptionist
Coxwell, Steyn, Vise & Naude Inc.
03.2017 - 02.2018
- Extended a warm and professional welcome to incoming visitors and customers, delivering knowledgeable assistance with a friendly demeanour to enhance their experience
- Supported internal staff by efficiently addressing clerical and administrative requirements, contributing to heightened productivity and operational effectiveness
- Expedited the routing of incoming mail and messages to designated personnel promptly, ensuring seamless communication flow throughout the organisation
- Skilfully managed incoming calls, directing them to the appropriate internal personnel and departments with precision and courtesy
- Maintained a pristine reception area, reflecting a commitment to professionalism and creating a welcoming environment for guests
- Facilitated logistics by meticulously preparing packages for shipment, pickup, and courier services, ensuring timely delivery and fulfilment of organisational needs.
Front Desk Receptionist
Tshedza Guest Lodge
04.2015 - 02.2017
- Extended a warm welcome to guests at the front desk, fostering positive interactions and managing the check-in process with grace and efficiency
- Responsively addressed room requests and inquiries received via email or phone, ensuring swift resolution and guest satisfaction
- Proactively reported facility and room maintenance issues to the relevant personnel, facilitating prompt remediation and maintaining a high standard of guest comfort
- Demonstrated effective problem-solving skills by swiftly resolving customer issues and promptly escalating any escalated problems to the manager for resolution
- Demonstrated meticulous attention to detail by accurately calculating billings and posting charges to room accounts, providing thorough explanations of all charges to guests during the checkout process
- Coordinated seamless meetings by setting up and managing logistical aspects, contributing to the smooth execution of business operations.
Sales Secretary
Panasonic Business Systems
07.2008 - 01.2010
- Proficiently prepared and revised quotations, and printed essential documents for the sales teams, ensuring they had the necessary materials for successful client interactions
- Efficiently screened calls and took detailed messages; promptly directed incoming calls to the appropriate personnel, maintaining seamless communication flow
- Demonstrated discretion and adherence to the company's data security protocols while handling confidential information, safeguarding sensitive data with utmost care
- Capably relieved the switchboard as needed, demonstrating flexibility and a willingness to support various operational needs.
Education
Grade 12 -
Spartan High School
National Certificate -
Edutel Skills Development
Skills
Complaint Handling
Personalparticulars
Tshila Lilly Gadisi, South African, English, Tshivenda, IsiZulu, Sepedi, Xitsonga, Available immediately
Page
2
References
Available on request
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Languages
English
Advanced (C1)
IsiZulu
Intermediate (B1)
Tshivenda
Bilingual or Proficient (C2)
North Sotho
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTimeline
Conveyancing Secretary
Coxwell, Steyn, Vise & Naude Inc.
03.2018 - 11.2018
Receptionist
Coxwell, Steyn, Vise & Naude Inc.
03.2017 - 02.2018
Front Desk Receptionist
Tshedza Guest Lodge
04.2015 - 02.2017
Sales Secretary
Panasonic Business Systems
07.2008 - 01.2010
Customer Consultant
Dis-Chem Pharmacies
7 2020 - Current
Grade 12 -
Spartan High School
National Certificate -
Edutel Skills Development
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