Boitumelo Kadiaka
Customer Consultant/ Cashier
Mondeor,Johannesburg
Summary
Customer Service Representative with over four years experience in telephone and face-to-face customer service. Experience with sales, troubleshooting and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use the wealth of experience to attain employment in a customer service role. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
CASHIER
Sales Point | Dis-Chem Pharmacies
Johannesburg
1 2017 - Current
- Exchange merchandise for customers and accept returned goods by customers when authorized to do so
- Transact all purchases - receive and processes all payments such as cash, cards, vouchers, coupons and other payments excepted by Dis-Chem
- Be dedicated and meticulous - maintain a high level of accuracy and attention to detail
- Process all loyalty cards including those of accelerator partners
- Adhere to Dis-Chem security policies and procedures.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Addressed customer needs and made product recommendations to increase sales
- Helped customers complete purchases, locate items, and join reward programs
CUSTOMER CONSULTANT BACK UP
Customer Consultant | Dis-Chem Pharmacies
Johannesburg
01.2023 - Current
- Maintain accurate data capturing and completion of documentation pertaining to customer service
- Check card balances, card reports and/ or statements for customers, when needed
- Accurate Process of Transaction - TRMS - capturing and reporting
- Review point reversals on statements and act accordingly
- Review manual point allocations on card reports and statements, to ensure all manual allocations are given through to the Store Admin Manager daily.
- Assist customers with any queries, and refer customers to the appropriate departments where applicable
- Respond to written or e-mail queries on various platforms
- Adhere to excellent telephone etiquette at all times
ONLINE ADMINISTRATOR
Online Picker | Dis-Chem Pharmacies
Johannesburg
01.2023 - Current
- Maintain the effective in store operation for the Dis-Chem Online Store Click and Collect System and optimize and promote the ultimate superior customer relations experience for all Click and Collect users
- Ensure that all virtual orders (collection or deliver) within online, front shop and dispensary are processed in time
- Identify opportunities to streamline in store operations in terms of the fulfillment and dispatch of virtual orders in store within the various departments
- Keep accurate records of all process documentation and reporting
- Finalize waybill and dispatching of all delivery orders for the store to ensure remain within SLA.
Education
High School Diploma -
DALEVIEW SECONDARY SCHOOL
Jonhannesburg South, South Africa 01.2012 - 01.2016
Skills
Interpersonal Communication
Telephone Etiquette
Efficient
Basic Computer Knowledge
Excel- Data Validation, Filters, Graphs, Formatting
Microsoft Word- Comparing and merging documents, Page setup, Creating graphs and charts
References
Morena Moloi, Store Manager, 0715151323 / 0116805676
Languages
English
Bilingual or Proficient (C2)
Timeline
CUSTOMER CONSULTANT BACK UP
Customer Consultant | Dis-Chem Pharmacies
01.2023 - Current
ONLINE ADMINISTRATOR
Online Picker | Dis-Chem Pharmacies
01.2023 - Current
High School Diploma -
DALEVIEW SECONDARY SCHOOL
01.2012 - 01.2016
CASHIER
Sales Point | Dis-Chem Pharmacies
1 2017 - Current
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