Making people happy with who they are and enhancing their beauty needs
Antoinette Brights
Skin Specialist
Pinetown
Summary
Dynamic Skin Care Specialist with a proven track record at Dis-Chem Pharmacies, excelling in personalized treatment strategies and client relationship building. Achieved significant sales growth through effective product recommendations and exceptional customer service. Proficient in cosmetic application and dedicated to continuous learning, ensuring clients receive tailored skincare solutions.
Overview
21
21
years of professional experience
Work History
Skin Care Specialist
Dis-Chem Pharmacies
10.2018 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Demonstrated product application on clients using testers and samplings.
- Recommended retail products for at-home use.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Events co ordinate which generated new clientele and increased sales
- Trained staff on new product launches, new active ingredients
Cosmetics Department Manager
Dis-Chem Pharmacies
03.2012 - 09.2017
- Stayed up-to-date on industry trends and new product releases, incorporating relevant items into the department''s offerings to maintain competitiveness in the market.
- Ensured compliance with company policies regarding safety, hygiene practices, and inventory control within the Cosmetics Department.
- Improved overall store reputation by consistently delivering exceptional customer service and addressing concerns promptly.
- Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
- Enhanced team productivity by conducting regular trainings on product knowledge and selling techniques.
- Boosted sales revenue by implementing effective merchandising and visual displays.
- Ordered stock from suppliers and controlled stock movement
Clarins Counter Manager
Clarins SA Stuttafords
08.2008 - 10.2010
- Resolved customer complaints or concerns professionally while maintaining positive relationships with clients for future business opportunities.
- Coordinated special events at the counter such as makeup application demonstrations or skincare workshops aimed at attracting new clientele and boosting sales growth.
- Achieved monthly sales targets by effectively upselling products and offering tailored skincare solutions to clients.
- Trained new employees on Clarins product knowledge, best practices, and presentation standards to ensure a consistent customer experience.
- Collaborated with regional sales managers to implement promotional events and product launches, driving increased brand awareness and revenue.
- Managed inventory levels for all Clarins products, ensuring optimal stock availability for customers.
Beauty Advisor
Red Square
06.2004 - 08.2008
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Computer Literacy
PC Training
Pinetown02-2001
High School Diploma -
Mariannridge Secondary High School
Durban 04.2001 -
Skills
Personalized treatment strategies
Acne treatment specialization
Cosmetic application
Sales expertise
Continuous learning initiatives
Proficient in performing chemical peels
Client relationship building
Skin analysis proficiency
Effective team collaboration
Customer service
Problem-solving
Team leadership
Multitasking
Dependable and responsible
Creative thinking
Excellent communication
Professional ethics
Product knowledge
Time management abilities
Self motivation
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved excellent sales by completing events with accuracy and efficiency.
Interests
Physical Training, Reading
I love physical training and running, it calms my mind and helps me to focus.
Timeline
Skin Care Specialist
Dis-Chem Pharmacies
10.2018 - Current
Cosmetics Department Manager
Dis-Chem Pharmacies
03.2012 - 09.2017
Clarins Counter Manager
Clarins SA Stuttafords
08.2008 - 10.2010
Beauty Advisor
Red Square
06.2004 - 08.2008
High School Diploma -
Mariannridge Secondary High School
04.2001 -
Computer Literacy
PC Training
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