Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Education
Timeline
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Senzokuhle Humphry Ngcobo

Senzokuhle Humphry Ngcobo

Employee Relations Manager
Durban

Summary

Experienced Employee Relations professional with a proven track record in litigation, mentoring, mediation, training, and conflict resolution. Possesses deep knowledge of South African Labour Law and HR practices, enabling effective navigation of complex employment issues. A motivated specialist with over ten years of progressive experience, excels at building and leading teams. Thrives in high-stress situations, consistently achieves goals, and drives positive outcomes.

Overview

15
15
years of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Employee Relations Manager

Dis-Chem Pharmacies
Durban
08.2024 - Current
  • Advise the business on best practice in terms of Employee Relations matters and other Legislation that impact on Employee Relations.
  • Study, interpret and advise all business units on applicable Labour Legislation and ensure compliance where applicable.
  • Ensure the updating, interpretation and implementation of Organization Policies, Procedures and Agreements.
  • Prepare and present best practice solutions to the business to minimize risks, including management reporting and benchmarking statistics.
  • Conduct research, study, interpret and advise business on new and/or updated Labour Legislation.
  • Investigate the financial and other implications of legislative changes in conjunction with the Group Employee Relations manager and other
  • Specialists, and devise and implement solutions to minimize the potential risk.
  • Benchmark against best practices and ensure best practice is followed with regard to the Employee Relations Framework and practices.
  • Maintain current knowledge of tools and best practices within Employee Relations.
  • Day to day HR/ IR advice to Managers/ Directors/ Employees. - Ability to maintain confidentiality and objectivity even when dealing with controversial issues.
  • Chairing Disciplinary hearings.
  • Appearances at the CCMA for inter alia:
  • Con/Arb processes,
  • Conciliations,
  • Arbitrations,
  • In limine’s,
  • Rescission Hearings.
  • Dealing with internal grievances (Group and individual).
  • Counseling, Evaluation and Training of staff.
  • Incapacity Investigations (Poor Work Performance and Ill Health).
  • Facilitating Retrenchment procedures.
  • Drafting / or perusing of Recognitions agreements/ wage and or any other agreements pertaining to Employee/ Union related matters.
  • Strike attendances and settlements.
  • Development and presentation of courses (Junior to management level) on:
  • Industrial Relations inter alia.
  • CCMA preparations and representation during conciliations and/ or arbitrations.
  • Conduct disciplinary inquiries and/ or grievance procedures.
  • Store/Head Office preparation for Department of Labour inspections.
  • Review and/ or any other relevant litigation work to the Labour Court.
  • Formulating and implementing HR policies and/ or procedures.
  • Drafting of written correspondence to the Department of Labour.
  • Ability to prepare and interpret policies and statistical reports.
  • Ability to effectively prepare and efficiently maintain accurate records and reports.
  • Ability to plan and coordinate meetings, programs, and activities

Employee Relations Specialist

Capitec Bank
Cape Town, Johannesburg And Durban
01.2016 - 07.2024

Managing Labour Risk

  • Develop and implement company policies that align with current labor laws to avoid legal risks and ensure fair treatment for employees.
  • Foster an environment where employees feel comfortable expressing concerns or grievances. Address these promptly and professionally.
  • Conduct regular audits to assess any potential labor risks, such as wage compliance, health and safety issues, or the likelihood of union action.
  • Maintain an open and transparent dialogue with union representatives. Establishing a collaborative relationship which helps to avoid labor disputes.

Educate/Facilitation

  • Provide regular training for management and supervisors on labor laws, conflict resolution, and effective leadership to reduce the chances of incidents that could lead to labor disputes.
  • Support and Guide
  • Conduct Incapacity investigation (Ill-health and or Performance)
  • Harassment Investigation

Learning Facilitator

Capitec Bank
Cape Town
06.2010 - 12.2015

Facilitation

  • Facilitated a learning environment that is inclusive, welcoming, and encouraging, where everyone feels comfortable expressing their ideas and asking questions.
  • Trained group of about 80 new employees every fortnight.
  • Facilitated learning to current employees with regards to new developments in either policies, procedures or systems.
  • Lead a team of learning facilitators

Technical and Service training

Education

CCMA Commissioner course - Labour Disputes Resolution

Stellenbosch University
Stellenbosch
06.2023 - 06.2024

National Diploma in Labour Relations Practice - Labour Relation

Academy Of Yoke
Randburg
10.2023 - 10.2023

Skills

Litigation, Negotiation and Diplomacy

Accomplishments

  • Drafted an Employee Relations Guide. A document that enabled the entire organization in all levels to be clued up in employee relations matters. In a language that was not legalistic to create full understanding.

Languages

6,C2,6,C2,6,C2

Education

other,other

Timeline

Employee Relations Manager

Dis-Chem Pharmacies
08.2024 - Current

National Diploma in Labour Relations Practice - Labour Relation

Academy Of Yoke
10.2023 - 10.2023

CCMA Commissioner course - Labour Disputes Resolution

Stellenbosch University
06.2023 - 06.2024

Employee Relations Specialist

Capitec Bank
01.2016 - 07.2024

Learning Facilitator

Capitec Bank
06.2010 - 12.2015
Senzokuhle Humphry NgcoboEmployee Relations Manager