Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Education
Timeline
Generic
Senzokuhle Humphry Ngcobo

Senzokuhle Humphry Ngcobo

Employee Relations Manager
Durban

Summary

Experienced Employee Relations professional with a proven track record in litigation, mentoring, mediation, training, and conflict resolution. Possesses deep knowledge of South African Labour Law and HR practices, enabling effective navigation of complex employment issues. A motivated specialist with over ten years of progressive experience, excels at building and leading teams. Thrives in high-stress situations, consistently achieves goals, and drives positive outcomes.

Overview

15
15
years of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Employee Relations Manager

Dis-Chem Pharmacies
Durban
08.2024 - Current
  • Advise the business on best practice in terms of Employee Relations matters and other Legislation that impact on Employee Relations.
  • Study, interpret and advise all business units on applicable Labour Legislation and ensure compliance where applicable.
  • Ensure the updating, interpretation and implementation of Organization Policies, Procedures and Agreements.
  • Prepare and present best practice solutions to the business to minimize risks, including management reporting and benchmarking statistics.
  • Conduct research, study, interpret and advise business on new and/or updated Labour Legislation.
  • Investigate the financial and other implications of legislative changes in conjunction with the Group Employee Relations manager and other
  • Specialists, and devise and implement solutions to minimize the potential risk.
  • Benchmark against best practices and ensure best practice is followed with regard to the Employee Relations Framework and practices.
  • Maintain current knowledge of tools and best practices within Employee Relations.
  • Day to day HR/ IR advice to Managers/ Directors/ Employees. - Ability to maintain confidentiality and objectivity even when dealing with controversial issues.
  • Chairing Disciplinary hearings.
  • Appearances at the CCMA for inter alia:
  • Con/Arb processes,
  • Conciliations,
  • Arbitrations,
  • In limine’s,
  • Rescission Hearings.
  • Dealing with internal grievances (Group and individual).
  • Counseling, Evaluation and Training of staff.
  • Incapacity Investigations (Poor Work Performance and Ill Health).
  • Facilitating Retrenchment procedures.
  • Drafting / or perusing of Recognitions agreements/ wage and or any other agreements pertaining to Employee/ Union related matters.
  • Strike attendances and settlements.
  • Development and presentation of courses (Junior to management level) on:
  • Industrial Relations inter alia.
  • CCMA preparations and representation during conciliations and/ or arbitrations.
  • Conduct disciplinary inquiries and/ or grievance procedures.
  • Store/Head Office preparation for Department of Labour inspections.
  • Review and/ or any other relevant litigation work to the Labour Court.
  • Formulating and implementing HR policies and/ or procedures.
  • Drafting of written correspondence to the Department of Labour.
  • Ability to prepare and interpret policies and statistical reports.
  • Ability to effectively prepare and efficiently maintain accurate records and reports.
  • Ability to plan and coordinate meetings, programs, and activities

Employee Relations Specialist

Capitec Bank
Cape Town, Johannesburg And Durban
01.2016 - 07.2024

Managing Labour Risk

  • Develop and implement company policies that align with current labor laws to avoid legal risks and ensure fair treatment for employees.
  • Foster an environment where employees feel comfortable expressing concerns or grievances. Address these promptly and professionally.
  • Conduct regular audits to assess any potential labor risks, such as wage compliance, health and safety issues, or the likelihood of union action.
  • Maintain an open and transparent dialogue with union representatives. Establishing a collaborative relationship which helps to avoid labor disputes.

Educate/Facilitation

  • Provide regular training for management and supervisors on labor laws, conflict resolution, and effective leadership to reduce the chances of incidents that could lead to labor disputes.
  • Support and Guide
  • Conduct Incapacity investigation (Ill-health and or Performance)
  • Harassment Investigation

Learning Facilitator

Capitec Bank
Cape Town
06.2010 - 12.2015

Facilitation

  • Facilitated a learning environment that is inclusive, welcoming, and encouraging, where everyone feels comfortable expressing their ideas and asking questions.
  • Trained group of about 80 new employees every fortnight.
  • Facilitated learning to current employees with regards to new developments in either policies, procedures or systems.
  • Lead a team of learning facilitators

Technical and Service training

Education

CCMA Commissioner course - Labour Disputes Resolution

Stellenbosch University
Stellenbosch
06.2023 - 06.2024

National Diploma in Labour Relations Practice - Labour Relation

Academy Of Yoke
Randburg
10.2023 - 10.2023

Skills

Litigation, Negotiation and Diplomacy

Communication Skills, Conflict Management and Resolution, Problem Solving, Organizational Skills

Knowledge of Labor Laws and Regulations

Interpersonal Skills, Coaching and Mentorship

Cultural Competence and Diversity Awareness

Accomplishments

  • Drafted an Employee Relations Guide. A document that enabled the entire organization in all levels to be clued up in employee relations matters. In a language that was not legalistic to create full understanding.

Languages

6,C2,6,C2,6,C2

Education

other,other

Timeline

Employee Relations Manager

Dis-Chem Pharmacies
08.2024 - Current

National Diploma in Labour Relations Practice - Labour Relation

Academy Of Yoke
10.2023 - 10.2023

CCMA Commissioner course - Labour Disputes Resolution

Stellenbosch University
06.2023 - 06.2024

Employee Relations Specialist

Capitec Bank
01.2016 - 07.2024

Learning Facilitator

Capitec Bank
06.2010 - 12.2015
Senzokuhle Humphry NgcoboEmployee Relations Manager