I am a dedicated and skilled assistant with a strong background in customer service. Known for my exceptional organizational abilities, efficiency, and eagerness to learn, I am committed to delivering high-quality support and exceeding expectations in all tasks. With a proven track record of providing top-notch assistance and a passion for continuous growth and development.
Hi, I’m
Suzette Watson
Port Elizabeth
Summary
Overview
16
years of professional experience
Work History
Dis-Chem Pharmacies
Pharmacist Assistant
10.2020 - 05.2024
Job overview
- Received, processed and entered prescription orders into pharmacy databases.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Gathered and bagged prescriptions and prepared extemporaneous pharmaceuticals.
- Implemented strong filing techniques to sort and store important documents and medical forms.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered phone calls and answered questions from potential customers.
Medicare Pharmacies
Pharmacist Assistant
11.2017 - 09.2020
Job overview
- Counseled customers on medications, appropriate dosage and potential side effects.
- Counted and labeled prescriptions with correct item and quantity.
- Requested updated prescriptions and medical information from physicians.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
NHC Medical Centre
Admin Assistant
05.2016 - 10.2017
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Applied effective time management techniques to meet tight deadlines.
Clicks Pharmacy
Pharmacist Assistant
11.2013 - 04.2016
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by answering questions and responding to inquiries.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer calls and emails to answer questions about products and services.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Implemented strong filing techniques to sort and store important documents and medical forms.
Tweety Daycare
Child Care Assistant
02.2013 - 11.2014
Job overview
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Read and told stories to promote and support overall language development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Supervised free play and other activities to keep children safe.
Wimpy Fountain's Mall
Cashier
11.2010 - 03.2011
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Mr. Price Home
Cashier
11.2008 - 10.2010
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
TEFL UniversalRemote
Certificate from 60-Hour TEYL
04.2024
University Overview
Teacher RecordRemote
Certificate from 120-Hour TEFL Certificate
03.2024
University Overview
The LLC AcademyPort Elizabeth
Certificate of Competence from Customer Service Excellence
10.2023
University Overview
S. Buys AcademyJohannesburg
Certificate from Pharmacy
05.2017
University Overview
Despach High SchoolDespatch, South Africa
High School Diploma
11.2010
University Overview
- Recipient of 5 Year Attendance, 2006-2010
Skills
- Call Management
- Problem-solving skills
- Answering customer questions
- Interpreting orders
- Document filing
- Record preparation
- File Organization
- Social Media Updating
- Mail Management
- Customer Service
- Administrative Support
- Records Management
Timeline
Pharmacist Assistant
Dis-Chem Pharmacies
10.2020 - 05.2024
Pharmacist Assistant
Medicare Pharmacies
11.2017 - 09.2020
Admin Assistant
NHC Medical Centre
05.2016 - 10.2017
Pharmacist Assistant
Clicks Pharmacy
11.2013 - 04.2016
Child Care Assistant
Tweety Daycare
02.2013 - 11.2014
Cashier
Wimpy Fountain's Mall
11.2010 - 03.2011
Cashier
Mr. Price Home
11.2008 - 10.2010
TEFL Universal
Certificate from 60-Hour TEYL
Teacher Record
Certificate from 120-Hour TEFL Certificate
The LLC Academy
Certificate of Competence from Customer Service Excellence
S. Buys Academy
Certificate from Pharmacy
Despach High School
High School Diploma
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