Puseletso Qaba

I, Puseletso am a customer help desk agent in a fast paced customer service environment with in the health care administration industry. I am a hands on client-oriented professional who implements creative business solutions and is dedicated to continuous improvement. I am a help desk agent who has had an exceptional experience with a teachable personality and has led me to a high rate of first - time resolutions. I have been exposed to a 2IC role for a more than a year and has shown strong leadership skills. As a B.Com Hons graduate she has an extensive knowledge on how to conduct client surveys. I have demonstrated a high level commitment towards my clients and has the ability to identify and respond to the needs of internal and external clients. I am a skilled agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile Customer service and Assistance (2ic Role) experience offering more than 5-years track record of overseeing and managing day-to-day operations to meet business objectives. Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.

• ID Number: 9203111434081
• Ethnicity: African
• Date of Birth: 03/11/92
• Gender: Female
• Nationality: RSA By Birth

• Siphokazi Cele, Former Line Manager /Regional Coordinator Nelspruit, scele@mhg.co.za, 0836584530
• Elias Morake, Former Line Manager/Regional Coordinator, Gems Client Liaison Officer Mokhethi@gems.gov.za, 0813579441
• Pontso Lintsoane, Current Line Manager Gems Mafikeng BU, plitsoane@mhg.co.za, 081 357 9441