BONGANI MNGOMEZULU
IT Support Specialist
East London,Eastern Cape
Summary
Experienced IT professional with a proven track record in delivering top-tier technical assistance and ensuring seamless IT operations. Recognized for effective problem resolution and a collaborative approach that consistently contributes to team success. Adaptable to changing technical requirements, with expertise in troubleshooting, customer service, and system maintenance. Over a year and a half of hands-on experience in IT support environments.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
IT Technical Support Intern
Walter Sisulu University
East London
03.2025 - Current
- Company Overview: Phyllis Ntantala Collaborative Library
- Installed and configured specialized research software(Endnote) on library computers and student devices, delivering hands-on technical support to resolve software-related issues for end-users.
- Connected and configured library projectors and related technology for meetings, presentations, and training sessions, ensuring seamless functionality and user satisfaction.
- Managing user invitations and access to Grammarly as an administrator, streamlining onboarding for staff and students while monitoring usage and compliance.
- Preparing training venues with necessary technology and materials for WSU staff and student sessions, collaborating with facilitators to meet logistical needs.
- Partnering with front-desk personnel to support book circulation and collection management using the Sierra Library Management System, assisting with check-ins, check-outs, and record updates.
Freelance Desktop Technician
self-employed
02.2023 - Current
- Specialized in providing technical support to WSU students for desktop and laptop hardware, software, and network issues.
- Assisted with system installations, software upgrades, and configurations tailored to academic needs.
- Troubleshot and resolved hardware failures, software glitches, and internet connectivity issues promptly.
- Offered guidance on best practices for data backup, recovery, and cybersecurity.
- Delivered affordable and reliable services, fostering trust and loyalty among student clients.
Web and IT Technician
House 87
08.2023 - 02.2025
- Managed website updates, backups, and ensured website security.
- Worked with cPanel to manage website hosting, domain settings, and server configurations.
- Provided technical support for Point of Sale (POS) systems, ensuring smooth operations and resolving any issues related to transactions or hardware/software.
- Troubleshoot and resolved technical issues related to camera performance and connectivity.
- Performed troubleshooting on desktop and network devices to resolve hardware and software issues.
Tutor, Support Services 3
Walter Sisulu University
05.2024 - 11.2024
- Provided specialized tutoring on ITIL principles, focusing on service delivery, support, and management processes.
- Guided students through ITIL concepts, emphasizing best practices in service operations, service desk management, and client support.
- Enhanced students' understanding of effective IT service delivery, equipping them with the skills to manage technical issues within ITIL frameworks.
- Led students on a data visualization project, teaching them to analyze and present data using industry-standard tools, enhancing their ability to interpret and communicate technical information.
Education
Advanced Diploma - Information Resource And Management
University of South Africa
East London, South Africa 01.2025 - Current
Diploma - Information and Communication Technology
Walter Sisulu University
East London, South Africa 02.2021 - 12.2023
National Senior Certificate -
Inkosi Justice Nxumalo Technical High School
Mbazwana, South Africa 01.2020 - 12.2020
Skills
Microsoft Office
undefinedTimeline
IT Technical Support Intern
Walter Sisulu University
03.2025 - Current
Advanced Diploma - Information Resource And Management
University of South Africa
01.2025 - Current
Tutor, Support Services 3
Walter Sisulu University
05.2024 - 11.2024
Web and IT Technician
House 87
08.2023 - 02.2025
Freelance Desktop Technician
self-employed
02.2023 - Current
Diploma - Information and Communication Technology
Walter Sisulu University
02.2021 - 12.2023
National Senior Certificate -
Inkosi Justice Nxumalo Technical High School
01.2020 - 12.2020
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