Summary
Overview
Work History
Education
Skills
Driving License - Code
Certification
Timeline
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Siphiwe Felicia Jackson

Debarment Administrator
Belville

Summary

A marketing graduate with substantial working experience in the corporate sector. Currently working as a Debarment Administrator for Momentum Group. I have acquired knowledge and skills from the financial sector and educational sector which i believe makes me an asset to your company. I am known for utilizing strong communication skills to communicate well with other staff members and employees. Dedicated to creating environments conducive to optimal workflow and success, bringing forth the ability to support and stimulate stability and growth.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Debarment Administrator

Momentum Metropolitan
01.2023 - Current
  • Provide operational sales support to the Channel and assist with successful implementation of initiatives, with specific emphasis on the debarment administrative process.
  • Deliver timeously working in a cross-functional and multidisciplinary environment.
  • Take responsibility for performing all the administration pertaining to the debarment process.
  • Capture and record the outcomes of the debarment hearings in the required format.
  • Provide feedback and outcomes of debarment to the relevant bodies and business units for capturing as requested.
  • Monitor, troubleshoot and escalate any delay in the debarment process.
  • Provide clear guidance on debarment matters and processes to the business as requested.
  • Assist with debarment, enrolment queries, clearing of pending business, correct sales processes and support the capturing of new business within the agreed upon timeframes and service level agreements.
  • Provide ongoing operational support and reinforce knowledge on business tools, processes, products, compliance requirements, and the interpretation of reports in the Channel.
  • Monitor and compile debarment, audit and other relevant reports within agreed timeframes.
  • Investigate reporting discrepancies and escalate where necessary to ensure timeous resolution.
  • Consult with stakeholders and deliver on identified initiatives related to debarments, sales processes, products, systems and reporting (includes input related to design, user testing and implementation).
  • Demo new functionalities and processes to stakeholders and document feedback.
  • Contribute input and present at forums, Manco's and planning sessions on the core capabilities, root causes and trends identified.
  • Ensure the scheduled hearings and meeting are booked and relevant role players invited.
  • Leads Change and Innovation
  • Business Acumen
  • Client/Stakeholder Commitment
  • Drive for Results
  • Collaboration
  • Impact and Influence
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Client Due Diligence Administrator

Momentum Investments
04.2021 - 12.2023
  • The purpose of this role is to assist with the implementation and maintenance of the Client Due Diligence (CDD) processes and procedures to prevent anti-money laundering.
  • Gather all relevant information and documents required to validate clients and determine the risk the clients business will have on Momentum Investments.
  • Ensure that all the information and/or documents required is accurate as the level of risk rating is dependent on this.
  • Assist with further investigation and escalation of bank validation processes.
  • Contribute to and assist with the provision of appropriate awareness and training on business processes and trends in respect of the areas specifically assigned to this role.
  • Use and interpret the outcome on the following electronic systems and media search: World check, Windeed, Transunion, Client Validation system, FNB Online Apply.
  • Knowledge and understanding to the following: Financial Intelligence Centre Amendment Act (FICA), Money laundering (ML), Terrorist financing (TF) and United Nations (UN) Sanctions to make informed decisions.
  • Rules based and risk-based approach to fully understand the risks being taken.
  • Determine if a client is a local resident or foreign prominent influential person for a period longer than six months.
  • FICA and bank validations.
  • Fully identify clients and their business entities as part of Client Due Diligence (CDD) to enable the organization to know who we are doing business with every trigger event.
  • Maintain client records with their latest client information and record all analysis / validations done as part of due diligence.
  • Evaluate client transactions and behavior in order to establish if transactions are suspicious and need to be reported.
  • Investigate items raised by the behavioral monitoring tool.
  • Investigate escalated bank validation requests and escalate to banks where applicable.

Operations Administrator

Momentum Consult
06.2020 - 03.2021
  • Liaison with the advisers and prospects to gather, capture and maintain information for purposes of onboarding, maintenance and off boarding by following processes and utilizing the relevant systems.
  • Capturing and processing new franchise applications.
  • Application forms, Fit and proper, System access, FICA, Book transfers, Loan applications, Data take-on, Product provider broker code applications.
  • Drafting franchise house, adviser, debt repayment plans and supervision agreements.
  • Maintenance of Fit and Proper records (e.g. Competency Register).
  • Maintenance of the Representative Register.

Leads Administrator

Momentum Consult
06.2019 - 06.2020
  • Ensure effective and consistent service delivery and support of all internal and external clients.
  • Ensure that information provided to Financial Planner is accurate and sufficient to ensure that lead can be actioned quickly.
  • Assisting financial planners with information required regarding policies and Benefits.
  • Maintain relationships with financial planners and internal/external clients.
  • Connecting internal clients with financial planners.
  • Responsible for inbound telephonic communication with client base.
  • Ensures the quality of service exceeds customer's expectation.
  • Short Term and Long-Term Insurance Leads.

Lead Generator

Global Micro Solutions
02.2019 - 06.2019
  • Assisting the Business Development and the company Sales team.
  • Receiving and screening incoming and outgoing calls.
  • Dealing with hosted exchange messaging, mxvault, rmail, domains.
  • Getting new and retaining old leads.

Project Administrator

Liberty Life Group SA
06.2018 - 12.2018
  • Rendering administration, secretarial (executive diaries) and support services to the Liberty executives.
  • Receiving and screening incoming and outgoing calls on behalf of the project managers, executives and PA.
  • Arranging meetings and taking notes when required to.
  • Attend to all logistical arrangements for the project.
  • Review, track and prepare budgets; maintain records and databases.

Programme Coordinator

Gordon Institute of Business Science
06.2017 - 12.2017
  • Pre-programme administration and co-ordination - venue booking; function sheets; delegate accommodation; putting together delegate booklets; creating evaluation forms; name tags; liaising with faculty in respect of course outlines and pre-readings; compiling course packs; ensuring printing and distribution; finalising course schedules; etc.
  • Programme administration and co-ordination - registration of delegates; event management (e.g., booking venues, catering, attendance at evening and other experiential events); delegate interface (e.g. dealing with queries and requests).
  • Post-programme administration and co-ordination - capturing and distributing evaluations, client liaison, capturing marks, arranging and managing graduation, etc.
  • Delegate assessment - co-ordinating, tracking, ensure marking and capture results.
  • Support Programme Manager - preparation of presentations, documents and proposals.
  • Relationships - Develop and maintain relationships with delegates and the relevant client company stakeholders; faculty; internal and external service providers.

Education

National Diploma in Marketing Management - Applied Accounting Skills, English, Business Management, End-user Computing, Personal Selling, Consumer Behaviour, Quantitative Techniques, Sales Management, Marketing Communication, Marketing Research

University of Johannesburg
Johannesburg
01.2014 - 12.2016

Matric - English, Afrikaans, Life Orientation, Life science, Mathematics literacy, Business studies

Iona Convent School
Pretoria
01.2011 - 07.2013

Skills

  • Fast Learner

  • Adaptability

  • Microsoft Office

  • Ability to Work in a Team

  • Customer Service

  • Ability to Work Under Pressure

  • Interpersonal Communication Skills

  • Project management

  • Attention to Detail

  • Deadline-driven

  • Good organisational skills

  • Office administration

  • Decision-making

  • Data confidentiality

  • Continuous improvement

Driving License - Code

8

Certification

Class of Business 3 Long-Term Insurance

Timeline

Debarment Administrator

Momentum Metropolitan
01.2023 - Current

Client Due Diligence Administrator

Momentum Investments
04.2021 - 12.2023

Operations Administrator

Momentum Consult
06.2020 - 03.2021

Leads Administrator

Momentum Consult
06.2019 - 06.2020

Lead Generator

Global Micro Solutions
02.2019 - 06.2019

Project Administrator

Liberty Life Group SA
06.2018 - 12.2018

Programme Coordinator

Gordon Institute of Business Science
06.2017 - 12.2017

National Diploma in Marketing Management - Applied Accounting Skills, English, Business Management, End-user Computing, Personal Selling, Consumer Behaviour, Quantitative Techniques, Sales Management, Marketing Communication, Marketing Research

University of Johannesburg
01.2014 - 12.2016

Matric - English, Afrikaans, Life Orientation, Life science, Mathematics literacy, Business studies

Iona Convent School
01.2011 - 07.2013

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Siphiwe Felicia JacksonDebarment Administrator