Summary
Overview
Work History
Education
Skills
Timeline
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Monica Cokile

COMMISSION RELATIONSHIP ADMIN
8 PINE AVENUE,WESTLAKE,TOKAI

Summary

Dynamic professional with extensive experience at Momentum Metropolitan, excelling in commission administration and appointment verification. Proven track record in enhancing accuracy and efficiency through meticulous audits and system management. Strong customer service and office administration skills, adept at resolving complex inquiries and fostering positive relationships. Proficient in MS Office and committed to compliance excellence . I would like to see myself grow in the financial field as an individual and develop more skills whilst building on existing experience. Working with numbers is my game. I have the determination, enthusiasm, and drive to make a success of every task that I commit myself to, which I know will enable me to make a significant contribution to any organization.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Commission Relationship Administrator

Momentum Metropolitan
11.2012 - Current
  • Responsible for the administration and accuracy of commission and remuneration calculations on the relevant commission systems
  • Administer, maintain, and update changes to the commission system according to the relevant commission and remuneration policies for PFA channel and keep abreast of system changes, new rules, products, product factors and action according to amended administrative processes and procedures
  • Conduct monthly quality audits after each new business closing runs for all PFA channels, using Production Credit Tracking files to check commission calculations on the various policy movements for each product type. using Remuneration Tracking files to recalculate components for each Classification level of intermediaries as well as checking Classification Levels to ensure that all levels of sales management have transitioned correctly.
  • Investigate audit differences and refer them to Remuneration Solutions Team to be resolved before commission is paid out for the month
  • UAT Testing and signoff any changes to the PFA and other remuneration models, such as new products and or product amendments affecting the calculation of commission/ production credits and other remuneration components
  • Manage all commission and production credit enquiries from all in service sales employees in PFA channel as well as for all terminated employees in PFA and other channels
  • Draft various letters in response to pc and commission related queries
  • Report/escalate error iro commission and pc management to report the systems error to the relevant department
  • Reconciliation of intermediary’s commission accounts iro of ex gratia payments, after taking debt, retention and commission at risk balances into account as well as any irregularities such as Fraud, Debarments, or any pending investigations.
  • Process all manual commission payments such as ex gratia payments and refunds for in service and terminated PFA and other channels employees on FACs system
  • Manage the Acknowledgement of Debt process wrt to brokers with negative balances, completing the AOD contracts, liasing with the legal, broker managers and BC’s and brokers .
  • Reconciling the Brokers commission account and processing the payments as per the agreed terms

Appointment & Benefit Administrator

Momentum Metropolitan
06.2010 - 10.2012
  • Compiling database of applications received
  • Conducting verification checks on new appointments, i.e., Credit Record, Criminal Record & Qualification Checks
  • On receipt of appointment documents, check these documents against a checklist
  • Drafting appointment letters
  • Do additional checks, e.g., FSB, KRIS & previous employment with company, etc
  • Also check the new appointments meet FAIS requirements, i.e. Fais Compliant and Regulatory Exams were done
  • Liaise with the line manager for additional information/documents
  • Allocate commission number and update file in the shared drive
  • Open personal file (hard copy as well as electronic)
  • Capture/activate new commission/employee no on Payroll and Commission system.
  • Forward medical application form with required document, i.e. ID documents, membership certificates etc,to the medical aid for activation
  • Calculate cover for the unattached Group life Scheme according to information on Company Benefit form
  • Arrange for employee to go for relevant medical tests or medical reports
  • Forward results of tests to EB for underwriting
  • On receipt of confirmation from EB, inform employee of acceptance & inform Payroll to implement deductions

Education

N6- Financial Management -

False Bay TVET College
Fish Hoek
04.2001 -

High School Diploma -

J.M Ndindwa High School
Balfour, South Africa
04.2001 -

Skills

Office administration

Customer service

MS office

Administrative support

Timeline

Commission Relationship Administrator

Momentum Metropolitan
11.2012 - Current

Appointment & Benefit Administrator

Momentum Metropolitan
06.2010 - 10.2012

N6- Financial Management -

False Bay TVET College
04.2001 -

High School Diploma -

J.M Ndindwa High School
04.2001 -

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Monica CokileCOMMISSION RELATIONSHIP ADMIN