Alicia Du Toit
Office Administrator
Midrand
Summary
Dedicated problem-solver committed to streamlining operations and reducing costs to drive organizational efficiency. Utilizes independent decision-making skills and sound judgment to make a positive impact on company success. A manager who fosters an encouraging environment and excels at analyzing and solving problems. Possesses strong team-building, leadership, and motivational abilities, along with exceptional customer relations aptitude and relationship-building skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Manager
Sorbet
05.2023 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant to the Event Coordinator
I'm The Guy
01.2022 - 03.2023
- Assisted with the creation of post-event evaluation reports to identify areas for improvement in future events.
- Participated in setup and teardown procedures at event sites, guaranteeing a smooth transition between different stages of each function.
- Maintained detailed records on all aspects of event coordination activities to ensure efficient post-event analysis.
- Supported the creation of marketing materials for events, increasing attendee engagement and turnout.
- Facilitated positive relationships with clients by responding promptly to inquiries about ongoing or upcoming events.
- Demonstrated adaptability during unforeseen challenges that arose during an event by quickly generating alternative solutions.
- Worked closely with the Event Coordinator to develop timelines and allocate resources effectively throughout the planning process.
- Contributed to the selection of appropriate venues and negotiated contracts with external service providers for optimal pricing terms.
- Coordinated catering services by liaising with food providers and ensuring dietary restrictions were accommodated.
- Supported the Event Coordinator by handling administrative duties, including scheduling meetings and maintaining event-related files.
Administrator
Aerean
04.2020 - 12.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
Front Desk Coordinator
Lavana Thai Spa
01.2016 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Used Spa Guru system to maintain and update records of internal data.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
Diploma - Hospitality Management
Alison
Online 04.2001 -
Diploma - Fundamentals of Human Resources
Alison
Online 04.2001 -
Diploma - Psychology - Biology & Behavior
Alison
Online 04.2001 -
Diploma - Administrative Procedures
Alison
Online 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Time Management
Business Administration
Verbal and written communication
Schedule Preparation
Problem-solving abilities
Teamwork and Collaboration
MS Office
Positive Attitude
Customer Service
References
References available on request
Timeline
Manager
Sorbet
05.2023 - 10.2024
Assistant to the Event Coordinator
I'm The Guy
01.2022 - 03.2023
Administrator
Aerean
04.2020 - 12.2021
Front Desk Coordinator
Lavana Thai Spa
01.2016 - 03.2020
Diploma - Hospitality Management
Alison
04.2001 -
Diploma - Fundamentals of Human Resources
Alison
04.2001 -
Diploma - Psychology - Biology & Behavior
Alison
04.2001 -
Diploma - Administrative Procedures
Alison
04.2001 -
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