Nolwandle Sheilla Makhathini

• Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
• Offered tailored aftercare advice, promoting long-lasting results for clients'' skin health and wellbeing.
• Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
• Increased salon revenue through upselling additional services and retail products to clients.
• Resolved customer concerns or complaints promptly while maintaining professionalism which led to improved customer satisfaction ratings
• Provided expert guidance on at-home skincare routines using specific products that catered to each client''s unique needs.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Answered phone calls and emails to schedule client appointments.

-Collection of register from reception

-Check and verify if data is correct from register

- capture data on the system from learners files and register

- sorting and filing learners documents

-Check for missing information on files and add comments, dates and signature

-Report problems found on the system concerning learners information

- calling parents for missing information on learner's information