Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zinhle Shezi

Beauty Therapist
Durban

Summary

Accomplished Beauty Therapist with a proven track record at Sorbet and La Monique Spa, excelling in advanced facial treatments and relationship building. Leveraged expertise in skin analysis and personalized care to enhance client satisfaction, significantly boosting salon revenue through effective upselling. Certified in Level 3 NVQ/SVQ, my approach transforms client experiences, fostering loyalty and repeat business.

Overview

6
6
years of professional experience
5
5
Certifications

Work History

Beauty Therapist

Sorbet
07.2024 - Current
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
  • Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
  • Processed payments, entering sales in register for prompt customer service.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
  • Increased salon revenue by upselling additional services and retail products to clients.

Beauty Therapist

La Monique Spa
01.2019 - 01.2022
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Improved client satisfaction by providing personalized beauty treatments and consultations.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.

Education

Certificate - Beauty And Nail Technology

KZN Beauty Training Institute
Durban, South Africa
04.2001 -

High School Diploma -

Udomo High School
Durban, South Africa
04.2001 -

Skills

Nail treatments

Waxing and hair removal techniques

Lash and brow maintenance

Sales and upselling

Appointment scheduling

Advanced facial treatments

Waxing services

Makeup application proficiency

Spa treatment coordination

Deep tissue massage

Swedish massage techniques

Dye and tint application

Expert massage techniques

Skin analysis

Chemical peel experience

Hair removal expertise

Eyebrow shaping precision

Hot stone massage

Acne treatment specialization

Waxing and threading

Level 3 NVQ/SVQ certified

Anti-aging treatments

Sensitive skin care

Nail care mastery

Brow sculpting

LED light therapy

Manicures and pedicures

Relationship building

Brand awareness

Merchandise restocking

Certification

Eyelash Extension Certification – Various Accredited Beauty Schools.

Timeline

Beauty Therapist

Sorbet
07.2024 - Current

Eyelash Extension Certification – Various Accredited Beauty Schools.

06-2024

Salon Management Professional Certification (SMP) - Professional Beauty Association.

06-2024

Nail Technician License - [State] Board of Cosmetology.

06-2024

Permanent Makeup Artist License/Certification – Society of Permanent Cosmetic Professionals or state regulatory bodies where applicable.

06-2024

Salon Sustainability Certificate – Sustainable Salons program or similar organizations.

06-2024

Beauty Therapist

La Monique Spa
01.2019 - 01.2022

Certificate - Beauty And Nail Technology

KZN Beauty Training Institute
04.2001 -

High School Diploma -

Udomo High School
04.2001 -

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Zinhle SheziBeauty Therapist