Yandisa Majangaza
Quality Assurance,Data Capture,administration,customer Service Specialists
Durban
Summary
National Certificate in Flight Attendant from Sky Aviation Academy, Higher certificate in Accounting science .Experienced in Customer Service, Sales and Marketing, Communications Lead, Administration (File Systems Management, Data Capturing, Documentation, and Reporting), with a code 10 Driver's License
Overview
11
11
years of professional experience
Work History
Sales Agent
Cartrack
10.2024 - Current
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Upgrade Specialist
Rewardsco
02.2023 - 10.2024
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
- Conducted thorough testing of upgraded systems to ensure optimal functionality and compatibility with existing applications.
- Resolved technical issues promptly, ensuring minimal disruption to daily operations.
- Collaborated with cross-functional teams to plan and execute successful system upgrades.
Financial Advisor
Old Mutual
02.2022 - 02.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Quality Assurance Analyst
Cell C
01.2021 - 02.2022
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Sales Consultant
Cell C
03.2014 - 01.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Education
Bachelor - Internal Auditing
Unisa
DurbanHigher Certificate - Accounting
Unisa
DurbanCertificate - Flight Attendant
Sky Aviation Academy
Durban 11.2012
Skills
Sales and Marketing
Additional Information
Soft skills:
o Methodical approach to work
o Close attention to detail
o Team Player
o Excellent communication and interpersonal skills o Excellent organisational skills
o Coordinating skills
o Leadership and time management skills
o Problem solving skills
o Willingness to learn with ability to learn fas
Tech tools:
o MicrosoftWindowsOSandMicrosoftOfficeSuite
Cover letter
About me
My skills include but not limited to:
an ambitious, goal driven person who is intelligent and diligent, an ambitious and
hardworking person who enjoys challenges and is willing to learn new things every day. I am able and
willing to work under pressure to deliver and achieve set goals. I have patience, a good team player as
well as well as ability to build and maintain good working relationships. I have worked 9 years in
various customer service positions and I would now like to continue to contribute my skills.
Timeline
Sales Agent
Cartrack
10.2024 - Current
Upgrade Specialist
Rewardsco
02.2023 - 10.2024
Financial Advisor
Old Mutual
02.2022 - 02.2023
Quality Assurance Analyst
Cell C
01.2021 - 02.2022
Sales Consultant
Cell C
03.2014 - 01.2020
Bachelor - Internal Auditing
Unisa
Higher Certificate - Accounting
Unisa
Certificate - Flight Attendant
Sky Aviation Academy
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