Charlotte Naledi Sereo
Roodepoort
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
10
10
years of professional experience
Work History
Repossession Dispatcher
Cartrack
Johannesburg
05.2024 - Current
- Company Overview: Cartrack, Johannesburg
- Coordinating Repo Agent Assignments: Legal and Ethical Responsibility
- Manage Communication and Dispatch
- Managing Logistics and Scheduling
- Monitoring and Tracking Repo Agents: Problem Solving and Escalation: Safety and Compliance:
- Managing Fleet and Equipment:
- Cartrack, Johannesburg
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Vehicle Recovery Supervisor (Arrears Accounts)
CARTRACK
Johannesburg
09.2022 - Current
- Identifying and Reviewing the Account
- Contacting the Client
- Coordinating Internal Teams
- Handling Recovery of Vehicle
- Monitoring Payment Collection
- Ensuring Compliance with Legal and Company Procedures
- Dispatching recovery team for stolen/high jacking and liaison with ground/air teams on a recovery.
- Recovering stolen and hijacked vehicles.
- Usage CRM system, adhering to SLA, client retentions.
- Responsible for general administrative work and data capturing.
- Compiling reports as per client request and confirming receipt.
- Update management with daily reports.
- Escalating to Debt Collection or Legal Action (if necessary)
- Ensuring Good Customer Relations
Control Room Agent
Cartrack
09.2015 - 12.2021
- Company Overview: Car track, Johannesburg
- Monitor and Detect Suspicious Activity
- Respond to Hijacking or Theft Alerts
- Manage Communication and Dispatch
- Handling of Inbound & Outbound Calls within the emergency control room environment
- Testing units, rebooting delayed units, and booking faulty units for repairs
- Assist in Tracking Stolen Goods or Vehicles
- Prevention and Risk Mitigation
- General Administrative work and data capturing.
- Cartrack, Johannesburg
Education
No Degree - Fleet Management
Alison
Online09-2024
No Degree - National Certificate in Business Administration
SETA
Johannesburg, South Africa01-2014
No Degree - Certificate in Office Administration
Rosebank College
Johannesburg, South Africa01-2010
No Degree - Matric
Batlhaping High School
Taung 12-2002
Skills
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
- Customer service
- Time management
Languages
English
Intermediate (B1)
Afrikaans
Elementary (A2)
Zulu
Intermediate (B1)
Tswana
Advanced (C1)
Additional Information
Driving licence:Code B
REFERENCES:
Available on request due to the POPIA_ACT
Timeline
Repossession Dispatcher
Cartrack
05.2024 - Current
Vehicle Recovery Supervisor (Arrears Accounts)
CARTRACK
09.2022 - Current
Control Room Agent
Cartrack
09.2015 - 12.2021
No Degree - Fleet Management
Alison
No Degree - National Certificate in Business Administration
SETA
No Degree - Certificate in Office Administration
Rosebank College
No Degree - Matric
Batlhaping High School
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