Tariro Sandra Muchena
Cape Town
Summary
A highly motivated and aspiring Junior Business Analyst with a strong foundation gained through a year of shadowing and grooming experiences. Currently preparing for the CBAP (Certified Business Analysis Professional) exam and armed with a Business Systems Analysis certification from UCT (Get Smarter), I bring a keen analytical mindset, a knack for data-driven decision-making, and a commitment to process improvement. Proficient in requirements gathering, data analysis, and effective communication, I am well-prepared to contribute my skills and enthusiasm to a dynamic business analysis team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Operations Coordinator
Mukuru
11.2022 - Current
- Regularly analyze sales data, including revenue trends, customer demographics, and product performance, to provide actionable insights for the sales team and senior management.
- Identify inefficiencies in sales processes and workflows, proposing and implementing improvements that have led to an increase in sales team productivity and efficiency.
- Create and maintain reports and dashboards using tools such as Power BI and Microsoft Excel, ensuring that key performance indicators (KPIs) are tracked and communicated effectively.
- Collaborate with sales managers to develop accurate sales forecasts based on historical data and market trends, assisting in resource allocation and goal setting.
- Work closely with sales, marketing, finance, and IT teams to gather requirements and ensure alignment on projects related to sales operations and analytics.
- Provide training and ongoing support to the sales team on using sales tools, systems, and processes effectively.
Wallet Operations Supervisor
Mukuru
08.2019 - 11.2022
- Managed a team of 18, responsible for day-to-day Wallet Operations, fostering a collaborative and efficient work environment.
- Identified inefficiencies and bottlenecks in wallet operations processes and implemented streamlined solutions, resulting in a 30% increase in operational efficiency.
- Utilized data analysis tools and techniques to extract insights from Wallet transaction data, enabling informed decision-making and the identification of trends and anomalies.
- Collaborated with cross-functional teams, including product development, customer support, and finance, to gather requirements and ensure seamless Wallet Operations.
- Implemented robust fraud detection and prevention measures, reducing fraudulent wallet transactions by 25%.
- Generated regular reports and dashboards to provide key stakeholders with actionable insights into Wallet performance and customer behavior.
Education
Business Systems Analysis -
University of Cape Town
09.2023
Bachelor of Business Administration -
Richfield
Skills
- Business Analysis Skills
- Requirements Gathering
- Data Analysis
- Documentation
- Stakeholder Communication
- Problem-Solving
- Process Improvement
- Cross-Functional Collaboration
Certification
- Lean Technology Strategy: Building High-Performing Teams - LinkedIn
- Management Foundations - LinkedIn
- Business Acumen for Project Managers - LinkedIn
- Understanding Business - LinkedIn
- Legitimate Leadership
- Women in Leadership (Distinction) - Milpark Business School
- Business Analysis Foundations - LinkedIn
- Agile Requirements Foundations - LinkedIn
- Business Analysis: Essential Tools and Techniques - LinkedIn
- What Is Business Analysis? - LinkedIn
- Agile Fundamentals: Including Scrum and Kanban - Udemy
- User Experience Design Essentials - Adobe XD UI UX Design - Udemy
- Lean Six Sigma White Belt Certification - Six Sigma Online; Aveta Business Institute
Accomplishments
- The Real MVP, Mukuru, 12/01/21
- Guts and Grit, Mukuru, 12/01/22
Timeline
Sales Operations Coordinator
Mukuru
11.2022 - Current
Wallet Operations Supervisor
Mukuru
08.2019 - 11.2022
Business Systems Analysis -
University of Cape Town
Bachelor of Business Administration -
Richfield
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