Tariro Sandra Chimunhu
Cape Town
Summary
Strategic Key Account Manager with over 6 years of experience in financial services, sales operations, and stakeholder engagement. Skilled in driving revenue growth, managing strategic client relationships, and delivering impactful business outcomes. Proven expertise in streamlining payroll processes, enhancing operational efficiency, and supporting employee access to financial services. Strong background in data-driven decision-making, contract negotiation, and cross-functional collaboration
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Sales Agent Support Manager
Mukuru
12.2023 - Current
- Lead operations across multiple African markets (CEWA corridors), driving growth through agent network expansion, and branch support.
- Negotiate and manage commercial terms with partners, ensuring profitability, and mutual benefit.
- Develop and implement reporting frameworks to monitor performance, market penetration, and customer acquisition.
- Collaborate with marketing, product, and tech teams to align offerings with market needs.
- Strengthen stakeholder relationships to unlock business opportunities, and support strategic initiatives.
- Manage client relationships for Mukuru’s Payroll Lite service, supporting efficient payroll disbursements.
Agent Support Team Lead
Mukuru
04.2023 - 11.2023
- Supervised and developed sales agents to achieve acquisition, retention, and revenue targets.
- Introduced sales process improvements and training programmes that boosted performance, service quality, and customer satisfaction.
- Conducted regular performance reviews and business analysis to optimise strategy.
Group Sales Operations Coordinator
Mukuru
11.2022 - 03.2023
- Spearheaded operational efficiency initiatives for group sales through data analysis, and process redesign.
- Coordinated promotional campaigns and communications across multiple sales teams, ensuring alignment with business goals.
- Facilitated communication between departments to enhance collaboration and achieve operational objectives.
Wallet Operations Team Lead
Mukuru
05.2019 - 10.2022
- Managed daily operations for Wallet and VAS products, overseeing compliance, fraud prevention, and service delivery.
- Used transaction and performance data to identify revenue opportunities, leading to improved customer retention.
- Partnered with cross-functional teams to deliver process enhancements that boosted operational efficiency.
Education
Postgraduate Diploma - IT Management
Mancosa
01.2024
BBA - undefined
Richfield
01.2023
Skills
- Strategic Account Development & Execution
- Contract Negotiation & Commercial Management
- Client & Partner Relationship Management
- Data-Driven Insights & Reporting (Excel, Power BI)
- Market Intelligence & Competitive Analysis
- Operational Efficiency & Process Optimization
Certification
Lean Six Sigma White Belt – Aveta Business Institute (2023)
Accomplishments
- The Collaborative Impact Award – Mukuru
- The Real MVP Award – Mukuru
Timeline
Sales Agent Support Manager
Mukuru
12.2023 - Current
Agent Support Team Lead
Mukuru
04.2023 - 11.2023
Group Sales Operations Coordinator
Mukuru
11.2022 - 03.2023
Wallet Operations Team Lead
Mukuru
05.2019 - 10.2022
BBA - undefined
Richfield
Postgraduate Diploma - IT Management
Mancosa
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