Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Languages
Websites
Timeline
Generic
Andrew James Ohlsson

Andrew James Ohlsson

Cape Town

Summary

Dynamic Learning and Development professional with extensive experience at Mukuru, excelling in training management and team leadership. Proven track record in designing impactful training programs and conducting needs assessments, enhancing employee performance and engagement. Skilled in stakeholder management and coaching, driving strategic outcomes through effective training initiatives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

People Learning Partnering Team Leader & LE Partner

Mukuru
Cape Town
05.2024 - Current
  • Lead and supervise a team of learning partners, guiding them in training delivery and job function enhancement.
  • Collaborate with subject matter experts to create engaging and effective training content and materials.
  • Ensure quality assurance by conducting regular audits and checks on training programs to maintain standards and compliance.
  • Conduct learning/training needs analysis (TNA) and skills gap assessments to identify areas for development.
  • Ensure full utilization of HRIS systems for reporting and capturing training data, and provide training to employees on system use.
  • Prepare and analyze training-related reports, monitoring employee progress, and identifying gaps in data, processes, or procedures.
  • Partner with SDF to ensure alignment with business needs, statutory regulations, and progress on WSP submissions.
  • Maintain Team engagement, addressing general inquiries, supporting team development, and ensuring job continuity.
  • Ensure that learning and development services meet business needs and strategic outcomes, adding value to the organization.
  • BBBEE: Qualifications vetting
  • Ensure learning and development services meet business needs and strategic outcomes, adding value to the organisation.
  • HC Initiatives & Projects(HRIS Etc) & Top Employer Certification- Due Diligence

Learning and Development Specialist

Mukuru
Cape Town
07.2021 - 04.2024
  • Manage the Training Plan & delivery of all training initiatives for our territories abroad.
  • Policy creation: Guidelines of processes developed based on changes in business.
  • Team Management: Mentor and Coaching (PDP Plans).
  • Compile and implement annual training plan which is aligned to the HC Strategy.
  • Reporting: Quarterly QSM and QBR training reports for share holders.
  • Design & Implementation of training programmes which incorporates the various learning methodologies.
  • Quality Assurance: Training Content Review and Development.
  • Stakeholder Management: Monthly & Quarterly Check Ins.
  • Project Management: Plan and Implement PMO projects from a training perspective.
  • Training Evaluations- regular training observations and TTT sign off within team to ensure quality standard is met.
  • Conduct Pre & Post evaluations for delegates to measure TSAT(success of training).
  • SGA & TNA.
  • Data Analytics for effective reporting and track ROI.
  • Supplier& Vendor Management.
  • ELearning Digital content development (LMS).
  • Measured quality and effectiveness of training programmes using established methods.
  • Evaluated learning outcomes against business needs and implemented plans aligned with objectives.
  • Collaborated with Subject Matter Experts (SME)s to design impressive programme syllabus.
  • Research.
  • Team Management for all In Country trainers.

Interim L&D Manager

Mukuru
01.2022 - 06.2022
  • Manage the training team across the Mukuru Group- 15 trainers.
  • Manage the onboarding of all new staff.
  • Manage the Training Calendar & delivery of all training initiatives for Mukuru Group.
  • Manage all SETA requirements and oversee the collation and submission of all training reports.
  • WSP Management: Oversee its completed and submitted by our SDF.
  • Team Management: Mentor and Coaching (PDP Plans).
  • Conduct bi-annual performance reviews with the training team.
  • Reporting: Quarterly QSM and QBR training reports for share holders.
  • Reporting: Compile and submit monthly reports including training audits.
  • Design & Implementation of training frameworks.
  • Quality Assurance: Training Content Review and Development.
  • Stakeholder Management: Monthly & Quarterly Check Ins.
  • Leadership Programme Management- Mukuru Leadership Incubation Programme.
  • Data Analytics for effective reporting and track ROI.
  • Supplier& Vendor Management.

Operational Sales Team Lead

Direct Axis South Africa
03.2019 - 06.2021
  • Onboard all new agents into this new POC which focuses on an End to End(E2E) customer experience.
  • Management of team.
  • Performance and KPIs.

Lead Assistant Manager Capability Development

EXL
Cape Town
03.2019 - 09.2019
  • I was in the capacity of lead assistant manager for the Capability Development department within the Insurance domain.
  • My role entails: Leadership Training, Behavioral Training, Technical Training.
  • Duties and Responsibilities: Content design, Training Delivery, Training Schedule Management, TNA, Competence Framework, Reporting, Stakeholder Management.

Training & Development Lead

Teleperformance UK
Cape Town
09.2017 - 03.2019
  • Training and Facilitation: Training Delivery (Induction for client-specific campaigns).
  • Deliver Training to team leaders, agents, coaches, and managers.
  • ELearning training platforms.
  • Training schedules management.
  • Stakeholder management.
  • Graduate Bay- an incubation period, pre-operational readiness.
  • Compliance training.
  • Design and Develop: Design and Development skills and technical training courses and programs.
  • New Projects and Systems implementation.
  • Management: Project Management, Personal Development plans for project trainers, Coaching and Observations, Training accreditation.

Learning and Development Team Leader & Trainer

Direct Axis
04.2014 - 08.2017
  • Manage, Administration, and Record keeping.
  • Manage the day-to-day activities of a team of trainers.
  • Scheduling and coordinating the delivery of all training interventions for the business.
  • Project Management and delivery (rollouts) of new products and initiatives within the Personal Loans portfolio.
  • Ensuring that the L&D team is current and up to date with new changes affecting the business e.g. changes in legislation.
  • Personal Development Plans- Coaching and Mentoring the training team.
  • Quality Assurance of training content and delivery.
  • Planning and Development of training programs to retain and further develop the skills of existing employees.
  • Provides management with relevant training reports.
  • Ensures training manuals and aids are updated for training.
  • Ensuring the recording of training records is in order to meet the SETA requirements.
  • Training/Facilitation: Delivers training to Agents and Management, Delivers training to our Joint Venture partners (Hollard, Bankserv etc).
  • Operates within the agreed training schedule and meets quality standards.
  • Delivers Specialist & Agent induction training.
  • Delivers top-up/refresher training courses where necessary to re-enforce training.
  • Delivers rollouts to the business- Legislative changes.
  • Introduce new products to the business in workshops.
  • Designs & develops skills and technical training courses and programs necessary to meet training needs.
  • Gives input in process flow designing- Subject Matter Expert in LOANS (customer journey from end to end).
  • Joint Venture Projects: Hollard Money and Bankserv Champion Challenge.
  • Manage the training relationship with their joint venture partners.
  • Co-ordinate and facilitate the training of JV partners.
  • Helps and supports JV partners to ensure that the objectives of projects are achieved.

Technical and Functional Trainer

Direct Axis
01.2010 - 12.2013
  • To plan, coordinate, conduct, and implement comprehensive training programs and interventions for staff, predominantly in the contact centre environment.
  • Facilitate financial product training such as Loans, and Insurance products.
  • Ensure that the application of best practice training methodology and evaluation methods are consistently delivered.

Education

Certificate in Authentic Leadership -

Cape Town, WC
03.2025

Certificate NQF Level 5 - Leadership

Novia Business School
02.2025

Certificate of Higher Education - Coaching and Mentoring

Advanced Assessments & Training(PTY) Ltd
Cape Town, WC
07.2021

Business Management Certificates N4-N6 -

Falsebay College
12.2020

Business Management Certificates N4-N6 -

Steenberg Secondary School
Cape Town
12.2003

Skills

  • Training and Development
  • Facilitation & Content Design
  • Team Management
  • Sales
  • Coaching and Mentoring
  • Assessors
  • Leadership programs
  • Training management
  • Vendor Management
  • Learnership & Setas

Certification

  • Assessors Certificate, Damelin, 2011
  • Design Assessment Tools, Damelin, 2011
  • FAIS NQF Level 3-4, Inseta, 2012
  • First Level Regulatory Examination RE5, Moonstone, 2014
  • Business Management N4-6, 2020
  • Core Banking Solutions BankSeta accreditation, 2015
  • Career Advance Diploma, Upskillist, 2016
  • Facilitators, ATS, 2024
  • Moderators, ATS, 2024
  • RISE Horizon Leadership (Generic Management Certificate) NQF Level 5, 2025
  • Legitimate Leadership Training, 2025

Accomplishments

  • CEO Award Gold, 2012, Direct Axis
  • Leadershift Direct Axis Group certification, 2020
  • Business Management N4-6 completion, 2020
  • Interim L&D Manager, 2022, Mukuru

References

REFERENCES Available upon request

Languages

  • English
  • Afrikaans

Timeline

People Learning Partnering Team Leader & LE Partner

Mukuru
05.2024 - Current

Interim L&D Manager

Mukuru
01.2022 - 06.2022

Learning and Development Specialist

Mukuru
07.2021 - 04.2024

Operational Sales Team Lead

Direct Axis South Africa
03.2019 - 06.2021

Lead Assistant Manager Capability Development

EXL
03.2019 - 09.2019

Training & Development Lead

Teleperformance UK
09.2017 - 03.2019

Learning and Development Team Leader & Trainer

Direct Axis
04.2014 - 08.2017

Technical and Functional Trainer

Direct Axis
01.2010 - 12.2013

Certificate in Authentic Leadership -

Certificate NQF Level 5 - Leadership

Novia Business School

Certificate of Higher Education - Coaching and Mentoring

Advanced Assessments & Training(PTY) Ltd

Business Management Certificates N4-N6 -

Falsebay College

Business Management Certificates N4-N6 -

Steenberg Secondary School

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Andrew James Ohlsson