Wiedaad Samaai
Product Specialist
Cape Town,Cape Town, Western Cape
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Product Consultant
Samsung
Cape Town
03.2023 - Current
- Assisted customers with product needs and introduced new store offerings.
- Demonstrated products to help customers try out offerings before making purchases.
- Helped identify product gaps and opportunities to improve product position in market.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Established long term customer relationships by using effective communication and active listening skills.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Brand Ambassador
Smeg
Cape Town
08.2019 - 03.2023
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Placed new and existing brand products in competitive retail locations.
- Collaborated with local field sales to promote brand awareness and sales results.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Provided exceptional customer service to drive satisfaction.
- Maintained knowledge of current promotions and product features.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Increased sales by effectively communicating product benefits.
- Greeted customers warmly and pleasantly answered inquiries.
- Assisted customers with product selection based on individual needs and preferences.
- Communicated product value, quality, and style to educate and entice potential customers.
- Maintained accurate records of promotional events and customer interactions.
- Maintained clean, organized and professional work environment.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Worked with team to achieve sales goals for products.
- Established and maintained positive relationships with customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Educated customers on product features and answered questions regarding product use.
- Developed creative displays and signage to draw customers to products.
Administrative Clerk
CCS Logistics
Cape Town
04.2017 - 07.2019
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Entered data into system and updated customer contacts with information to keep records current.
Customer Service Representative
Old Mutual
Cape Town
07.2015 - 08.2017
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Store Manager
Accesorize
Cape Town
03.2006 - 09.2013
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sales Consultant
Claires
Cape Town
02.2004 - 08.2006
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Responded to telephone and in-person requests for information.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Sales Consultant
Seven Ounce
Cape Town
12.2002 - 08.2004
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Provided sales and customer service assistance to walk-in traffic
Education
Matriculated -
J.G.Meiring
Goodwood Cape Town 01.1996 - 09.2002
Skills
Sales Goals
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Certification
Social Media Management
Timeline
Sales Management
08-2023
Product Consultant
Samsung
03.2023 - Current
Social Media Management
08-2022
Digital Marketing
07-2022
TEFL
08-2021
Facebook Management
08-2021
Brand Ambassador
Smeg
08.2019 - 03.2023
Administrative Clerk
CCS Logistics
04.2017 - 07.2019
Customer Service Representative
Old Mutual
07.2015 - 08.2017
Store Manager
Accesorize
03.2006 - 09.2013
Sales Consultant
Claires
02.2004 - 08.2006
Sales Consultant
Seven Ounce
12.2002 - 08.2004
Matriculated -
J.G.Meiring
01.1996 - 09.2002
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