Bulelani Khanya Ngqongwa
Pretoria
Summary
Passionate and hardworking candidate experienced in the hospitality industry. Expert in menu creation, recipe development, and kitchen operations. Highly motivated professional eager to lend combined knowledge and skills to enhance operation performance. Highly skilled in designing and executing unique pastry dishes that maximize customer satisfaction. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive operation objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Relief Customer Support Consultant
Mukuru
07.2024 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to customer success.
- Provided empathetic support to customers during challenging situations, leading to increased trust and loyalty.
- Contributed to a positive work environment by actively engaging with peers, sharing best practices, and collaborating effectively in both individual and team settings.
- Actively participated in weekly team meetings to share insights, best practices, and identify areas for improvement within the department.
- Implemented feedback from supervisory evaluations to continuously improve performance levels and exceed expectations.
- Balanced multiple tasks simultaneously while still providing outstanding support, showcasing excellent time management abilities.
- Proactively identified opportunities for upselling products or services based on individual customer needs, driving revenue growth.
- Exceeded targets in sales conversion rates through active listening skills and persuasive communication techniques.
Chef
Eskom
3 2023 - 2 2024
- Performed duties in all kitchen sections: cold, hot, breakfast, pastry
- Maintained high levels of cleanliness and organization within the work station area
- Menu coordination
- Performed prep work such as breakfast prep, chopping vegetables and baking prior service hours
- Preparation and planning of meals based on the ingredients provided
- Implemented strategies to reduce waste through careful planning of meals served
- Engaged with customers to offer menu information, provide suggestions and show genuine appreciation for business
- Developed recipes that were creative, innovative and visually appealing
- Demonstrated the ability to work quickly in a high pressured kitchen environment
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Cooked food according to recipes set by establishment
- Coordinated a proper healthy diet plan for the children.
Cook
Small Talk Nursery
02.2023 - 03.2023
- Performed duties in all kitchen sections: cold, hot, breakfast, pastry
- Maintained high levels of cleanliness and organization within the work station area
- Menu coordination
- Performed prep work such as breakfast prep, chopping vegetables and baking prior service hours
- Preparation and planning of meals based on the ingredients provided
- Implemented strategies to reduce waste through careful planning of meals served
- Engaged with customers to offer menu information, provide suggestions and show genuine appreciation for business
- Developed recipes that were creative, innovative and visually appealing
- Demonstrated the ability to work quickly in a high pressured kitchen environment
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Cooked food according to recipes set by establishment
- Coordinated a proper healthy diet plan for the children.
HEAD OF CATERING
Christ embassy Pretoria East
02.2018 - 10.2021
- Liaised with suppliers to negotiate contracts and secure competitive pricing on products and services required for events
- Organized and managed the coordination of all events from start to finish, including menu selection, staff scheduling, venue setup and breakdown
- Created a comprehensive budget for each event to maximize resources while achieving desired results
- Maintained accurate records of event details such as attendance numbers, menu selections
- Provided oversight of food preparation and presentation for quality assurance
- Analyzed trends in customer feedback data to identify opportunities for improvement in catering services offered
- Resolved any issues arising during an event in a timely manner while maintaining positive interactions with customers
- Conducted regular inspections of kitchen facilities, equipment and service areas to ensure compliance with health regulations
- Performed administrative tasks such as creating invoices or processing payments related to catering operations
- Coordinated transportation logistics for delivery of supplies or personnel as needed for events
- Communicated with parties to verify menus and update changes
- Counted money and made bank deposits
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
Education
National Diploma in Hospitality Management -
Tshwane University of Technology
Pretoria 01.2016 - 07.2022
High School Diploma -
Queens Private School
Pretoria West 01.2013 - 11.2013
Skills
Computer literacy
Equipment operation
Cost Control
Meal Preparation
Workflow Optimization
Recipe Development
Effective Communications
Food Service Operations
Operations Management
Complex Problem-Solving
Regulatory Compliance
Resource Management
Time Management
Call center experience
Complaint Handling
Customer Response
Customer service excellence
Payment Processing
Quality Assurance
Teamwork and Collaboration
Personal Information
- Date of Birth: 05/18/95
- Nationality: SOUTH AFRICAN
- Driving License: Class B
Languages
Xhosa
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Sotho & Tswana
Upper intermediate (B2)
Zulu & Ndebele
Advanced (C1)
French
Elementary (A2)
Volunteer Experience
02/2018, 10/2021, HEAD OF CATERING, Christ embassy Pretoria East, Pretoria, Gauteng, Liaised with suppliers to negotiate contracts and secure competitive pricing on products and services required for events., Organized and managed the coordination of all events from start to finish, including menu selection, staff scheduling, venue setup and breakdown., Created a comprehensive budget for each event to maximize resources while achieving desired results., Maintained accurate records of event details such as attendance numbers, menu selections., Provided oversight of food preparation and presentation for quality assurance., Analyzed trends in customer feedback data to identify opportunities for improvement in catering services offered., Resolved any issues arising during an event in a timely manner while maintaining positive interactions with customers., Conducted regular inspections of kitchen facilities, equipment and service areas to ensure compliance with health regulations., Performed administrative tasks such as creating invoices or processing payments related to catering operations., Coordinated transportation logistics for delivery of supplies or personnel as needed for events., Communicated with parties to verify menus and update changes., Counted money and made bank deposits., Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary., Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
References
- Miyambo Saili, Mukuru, Relief Customer Support, (0763796758)
- Vaughan Minnie, Eskom, Executive Chef, (061) 547-5748, MinnieVP@eskom.co.za
- Sarie Keulder, Small Talk Nursery, Principal, (082) 434-3317, sariekeulder@gmail.com
Timeline
Relief Customer Support Consultant
Mukuru
07.2024 - Current
Cook
Small Talk Nursery
02.2023 - 03.2023
HEAD OF CATERING
Christ embassy Pretoria East
02.2018 - 10.2021
National Diploma in Hospitality Management -
Tshwane University of Technology
01.2016 - 07.2022
High School Diploma -
Queens Private School
01.2013 - 11.2013
Chef
Eskom
3 2023 - 2 2024
Similar Profiles
Given Masungulo MalulekeGiven Masungulo Maluleke
Test Analyst at MukuruTest Analyst at Mukuru
Mpeo Lawrence MajakeMpeo Lawrence Majake
Junior Business Analyst at MukuruJunior Business Analyst at Mukuru
Dignity ParadzaDignity Paradza
Learning and Development Specialist at MukuruLearning and Development Specialist at Mukuru