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Sindisiwe Mahayiya
Data Capturer
Johannesburg
Summary
Friendly Customer Service Data Capturer with 5 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Focused and dependable with proven track record in new employee training initiatives. Trained in emergency responses and special health and safety procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help the team achieve company goals.
Overview
12
12
years of professional experience
3
3
Certifications
5
5
years of post-secondary education
Work History
Data Capturer
Gold Reef City Casino
Johannesburg
2018.08 - Current
- Entering client information into databases quickly and with minimal errors.
- Gather and submit observational information in addition to required data points.
- Produce monthly revenue reports.
- Corrected data errors to prevent duplication or data degradation.
- Sending SMS and eZine communication.
- Produce daily revenue report.
- Attend to guest queries and complaints.
- Create BBRs for guests.
Casino Host
Gold Reef City Casino
Johannesburg
2017.02 - 2018.07
- Maintained detailed familiarity with guests.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with requests and amenities and issuing cards.
- Informed guests of events and promotions.
- Answered large volume of incoming calls daily to attend customer queries.
- Entering client information into databases quickly and with minimal errors.
Customer Service Temp
Gold Reef City Casino
Johannesburg
2015.12 - 2017.02
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
Personal Assistant
Maganyeni Projects
Roodeport
2015.09 - 2015.11
- Provided general administrative support including scheduling meetings and managing documentation.
- Used discretion when handling confidential information.
Receptionist & Admin Assistance
Future Satellite
Johannesburg
2009.11 - 2015.07
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Provided callers with address, directions, company website and related information.
- Corresponded with clients telephone.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Senaoane Secondary School
Johannesburg 2004.01 - 2008.12
Skills
Customer and client relations
Customer/Client relations
Database administration
Performance improvement
Verbal and written communication
Staff Management
Project Management
Time management
Accomplishments
- Assists management with the training of new and old staff members.
Certification
Future Leaders Development Program
Interests
Timeline
Data Capturer
Gold Reef City Casino
2018.08 - Current
Microsoft Excel
2018-07
Microsoft Word
2018-06
Future Leaders Development Program
2018-04
Casino Host
Gold Reef City Casino
2017.02 - 2018.07
Customer Service Temp
Gold Reef City Casino
2015.12 - 2017.02
Personal Assistant
Maganyeni Projects
2015.09 - 2015.11
Receptionist & Admin Assistance
Future Satellite
2009.11 - 2015.07
High School Diploma -
Senaoane Secondary School
2004.01 - 2008.12