Itumeleng Malaka
Johannesburg
Summary
Diligent Cage Cashier with 10-year background assisting guests with chips, cash, fast cash tickets, promotional play, credit cards and checking accounts. Reliable and focused professional with efficient wire transfer handling abilities. Bringing over 10 years of experience in hospitality area.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Casino Cashier
Gold Reef City Casino
01.2018 - Current
- I provide customer service at the cash desk counter, which involves communicating with the customers about the type of transaction they wish to perform, as well as advising them on which games to play and carrying out the transactions in a courteous and timely fashion
- I also work as a vault cashier, where I coordinate with supervisors about the cash levels in the various cages and then delivering the money in a timely fashion
- I also operate the internal ATM machines by monitoring their cash levels, and when they are low I must collect refilled boxes from the vault and deliver them to the internal ATM machines
- This requires physical strength because the boxes must by physically delivered to the internal ATMs and the empty boxes must be returned to the vault
- I also work at the casino cash centre, where all the cash generated on the previous day must be sorted, counted, banked, resealed and sent back to the cash desk vault
- We spend about 5 continuous hours counting the money (while standing up), packing them into boxes and hoisting those heavy boxes into the main vault
- I also work in the cash up office of the Food and Beverage department, where I perform mostly administrative tasks, which includes ensuring that all cash up documents, credit card settlements and void sheets are sorted and filed according to the correct date
- I’m also responsible for delivering all these files to the main Admin department by 10am every morning
- This requires being able to work under pressure.
Booking Consultant
The Barnyard Theatre, Gold Reef City Casino
01.2017 - 01.2018
- My job was to handle bookings via telephone, email and in person
- Communication skills were essential for this role, because I had to describe current and upcoming shows to potential customers and guide them through the booking process
- I had to monitor all pending bookings on a daily basis and follow up on any outstanding payments by calling the customer to request payment
- I had to encourage customer loyalty by signing guests up to our loyalty programme
- I was tasked with marketing the venue by cold calling corporate clients and promoting the venue
- On the night of show, I had to greet customers at the door and guide them to their allocated seats
- I also had to work together with the bartenders and waitrons to ensure that all pre-ordered drinks and food was delivered to the correct tables.
Cashier and Merchandizer
Simunye Service Station Pty Ltd
01.2014 - 01.2017
- Tasked with operating the tills, including cashing up and completing relevant paper work
- Ensuring that the shop counter is always manned and processing cash and credit card transactions accurately and efficiently
- Adhering to policies and procedures relating to cash and stock handling and checking the inventory listing with actual stock on the shop shelves
- Keeping merchandise orderly and neat in appearance as well handling customers’ complaints in a professional and diplomatic way
- Keeping the Quick Shop floor clean and tidy at all times, setting up promotional displays and assisting to organise events
- Reporting to the shop manager, highlighting special promotions to customers and restocking the sales areas.
Education
Currently studying Bachelor of Education - Education
UNISA
Pretoria, South Africa 03.2024 - Current
BA - undefined
University of Pretoria
01.2012 - 04.2013
LLB - undefined
UNISA
01.2011 - undefined
Skills
Casino Vault
undefinedId Number
920635261084
Cover Letter
Application for Gaming Ambassador – Montecasino
Personal Information
- Date of Birth: 06/03/92
- Nationality: South African, Black, Male
- Driving License: Code 10
References
- Sandile Skhosana, Site Dealer, Engen Garage Simunye Service Station, 082 5560 969
- Happy Skhosana, Manager, Engen Garage Simunye Service Station, 082 5560 970
- Dewald Wessels, Theatre Manager, The Barnyard Theatre, Gold Reef City Casino, 010 593 0833
- Thrivel Moonsamy, HOD for Cash Desk, Gold Reef City Casino, 011-248-5118
Timeline
Currently studying Bachelor of Education - Education
UNISA
03.2024 - Current
Casino Cashier
Gold Reef City Casino
01.2018 - Current
Booking Consultant
The Barnyard Theatre, Gold Reef City Casino
01.2017 - 01.2018
Cashier and Merchandizer
Simunye Service Station Pty Ltd
01.2014 - 01.2017
BA - undefined
University of Pretoria
01.2012 - 04.2013
LLB - undefined
UNISA
01.2011 - undefined
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