MRS MARTHA FRANSINA MAKAKABA
Cash Desk Supervisor
Protea Glen
Summary
Punctual and honest cash desk supervisor with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Cash Desk Cashier
GOLD REEF CITY CASINO
- Opening and maintaining deposit accounts; exchanging foreign currencies; accepting cheques and perform credit card transactions; float management; prepare daily banking; balance the deposit file as well as all the monies in my care; provide high level of customer service; attend to customer queries; work as vault (safe) cashier when required so as to make sure that all areas have sufficient floats to smoothly run the operation; working under pressure and still survive
Cash Desk Supervisor
Monte Casino
Fourwats
06.2022 - Current
- Led and encouraged team members to learn and improve.
- Established relationships with guests to grow and retain client base.
- Facilitated smooth check-in and check-out through proper account handling.
- Adjusted shift coverage when short-handed or due to staff absences.
Cash Desk Supervisor
GOLD REEF CITY CASINO
08.2007 - 05.2014
- Allocate staff according to operational requirements; control risk management of the company assets; facilitate error tracing; attend to vault administrative duties; verify cheques and credit cards banking; record and report all the transactions; resolve staff and customer queries; communicate weekly statistics to management; uphold the integrity of the company; ensure that all equipment is maintained and up to standard; confirm that all the authorizations are valid and that transactions were processed accurately; facilitate departmental meetings; enforce the effective use of all time delay locks on all the safes; monitor that staff is adhering to rules and procedures of the company and that of GGB(Gauteng Gaming Board); assess theft and fraud risk in the operation; support, train and develop cashiers; maintain professional appearance; supervise all the foreign transactions as well to verify the authenticity of the notes; conduct emergency clearances; conduct staff performance assessment and do follow up; prepare daily banking; reconcile daily weekly and monthly consolidation
- Loading and balancing cash from ACM [auto cashier machine] as well as attending to queries concerning transactions done at the machine
- Experience: Demonstrate and understanding of accounting principles and the double entry bookkeeping process; communicate and display a sound understanding of transactions and their specific recognition in terms of IFRS; record transactions and prepare the essential elements of financial statements; communicate and analyze financial information and statements; review and consolidate the theory of accounting and business using computerized processing; processing and drafting of documents and transactions reports using pastel(VAT, Accounts receivable and bad debts, Accounts payable and reconciliations, Bank reconciliations and cash), Reason for leaving: pursuing studies
Education
Matric/Grade 12 - undefined
03.2000 - 05.2007
Diploma - undefined
B.A Degree - undefined
Bachelor of Arts for Social Science - English & Psychology
Skills
NationalitySouth AfricanHealth : Excellent
Customer assistance
Customer assistance
Reports and documents
Identification checks
Currency counting
Refund handling
Inventory management
Written and verbal communication
Cash Handling
Staff Training
Customer Relations
Coaching and mentoring
Time management skills
Additional Information
- MS office; MS excel; MS access; MS PowerPoint; MS word
Timeline
Cash Desk Supervisor
Monte Casino
06.2022 - Current
Cash Desk Supervisor
GOLD REEF CITY CASINO
08.2007 - 05.2014
Matric/Grade 12 - undefined
03.2000 - 05.2007
Cash Desk Cashier
GOLD REEF CITY CASINO