Maria Matshaneng Sekoto
Snr Cashier
Johannesburg
Summary
Accomplished Senior Branch Cashier at Gold Reef City Casino, adept in cash drawer management and customer assistance. Excelled in enhancing customer loyalty through exceptional service, while mentoring new cashiers, showcasing leadership and problem-solving skills. Proven track record in maintaining high accuracy in cash handling, contributing significantly to operational efficiency and security.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Senior Branch Cashier
Gold Reef City Casino
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Proven ability to learn quickly and adapt to new situations.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Stayed informed on company policies, allowing prompt response to questions from both colleagues and customers.
- Provided exceptional customer service, leading to increased loyalty and return visits from patrons.
- Liaised between customers and management when resolving complex issues that required higher-level intervention.
- Handled confidential customer information responsibly, safeguarding against unauthorized access or misuse.
- Managed high-stress situations effectively, maintaining professionalism and composure throughout busy periods or difficult interactions.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
Betting Clerk
Winnabet
05.2024 - Current
- Increased customer satisfaction by providing timely and accurate betting assistance.
- Resolved customer disputes calmly and professionally, promoting a fair gaming atmosphere.
- Maximized profits for the organization by encouraging informed betting choices among patrons.
- Streamlined the betting process for better efficiency by maintaining up-to-date knowledge of racing schedules and odds.
- Verified winning tickets efficiently, ensuring prompt payouts to satisfied customers.
- Maintained high standards of integrity by adhering to all company policies and gaming regulations.
- Handled cash transactions securely, maintaining accountability for funds throughout shifts.
Education
Diploma - Cost And Management Accounting
Northwest University of Technology
Northwest01.1999
Skills
Cash drawer management
Certification
Introduction to bookkeeping concepts
Timeline
Betting Clerk
Winnabet
05.2024 - Current
Introduction to bookkeeping concepts
06-2007
Senior Branch Cashier
Gold Reef City Casino
Diploma - Cost And Management Accounting
Northwest University of Technology
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