Overview
Work History
Education
Skills
References
Personal Strengths
Timeline
Generic

SELBY SAM

Rental Agent Assistant
BLUEDOWNS

Overview

9
9
years of professional experience
2015
2015
years of post-secondary education

Work History

Lead Generator

Advertentia Real Estate and Cape Town Holiday Apartments
08.2024 - Current
  • Generated high-quality leads by researching and identifying potential clients through various online platforms.
  • Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
  • Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
  • Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.

Customer Service Representative

EXL Service South Africa
09.2023 - 08.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Intern Rental Agent

Rawson Properties Cape Metro Classic Rentals
06.2019 - 01.2021
  • Customer Care and Sales
  • Property marketing and management, I conducted viewings of property and assisted clients through application process. I performed background checks on prospective clients and also performed the ingoing/outgoing inspections of property.
  • Skills: Property marketing and management, I conducted viewings of property and assisted clients through application process. I performed background checks on prospective clients and also performed the ingoing/outgoing inspections of property.

Customer Service Associate

Amazon Development Centre
11.2016 - 01.2017
  • Customer Care
  • Handling inbound calls from Amazon’s American clientele. Providing order progress, locating lost packages and facilitating returns. I was a part of the Amazon Echo Tech Support team where my duties included introducing the customers to the Amazon Echo and Alexa and assisting them to link these products to their home systems.
  • Skills: Handling inbound calls from Amazon’s American clientele. Providing order progress, locating lost packages and facilitating returns. I was a part of the Amazon Echo Tech Support team where my duties included introducing the customers to the Amazon Echo and Alexa and assisting them to link these products to their home systems.

Education

National Diploma - Real Estate

Cape Peninsula University Technology
Cape Town, South Africa
11-2019

Strandfontein Secondary School
Cape Town
12.2015

Skills

Lead qualification

Lead generation

Appointment scheduling

Telephone and email etiquette

References

  • Michael, Oosthuizen, Senior Agent, michael.oosthuizen@rawson.co.za, 082 401 8938
  • Letitia, Sullivan, Office Manager, letitia.sullivan@rawson.co.za, 021 674 1094
  • Nicole, Christians, Senior Agent, nicole.christians@rawson.co.za, 078 318 9780

Personal Strengths

On top of being a hard worker I am super goal oriented. I enjoy being challenged and I have excellent problem-solving skill. I work as well individually as I do with a team. I like to think of myself a people’s person, I have great communications skill and a great sense of humour.

Timeline

Lead Generator

Advertentia Real Estate and Cape Town Holiday Apartments
08.2024 - Current

Customer Service Representative

EXL Service South Africa
09.2023 - 08.2024

Intern Rental Agent

Rawson Properties Cape Metro Classic Rentals
06.2019 - 01.2021

Customer Service Associate

Amazon Development Centre
11.2016 - 01.2017

National Diploma - Real Estate

Cape Peninsula University Technology

Strandfontein Secondary School

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SELBY SAMRental Agent Assistant