Hi, I’m
Iqbal Khan
Lead Generator
Johannesburg
Summary
Adept at lead generation and client engagement, I enhanced lead quality and customer satisfaction at Sasfin Bank by implementing data-driven strategies and maintaining strong communication. Skilled in sales pipeline management and problem-solving, I consistently delivered results, fostering long-term client relationships and achieving a high percentage of repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
years of professional experience
Work History
Sasfin Bank
Lead Generator
11.2018 - Current
Job overview
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
- Organized weekly meetings with the sales team to discuss progress, share insights, and update strategies accordingly for maximum efficiency in lead generation efforts.
Bidvest Bank
Lead Generator
10.2013 - 10.2018
Job overview
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Established credibility as an industry expert, attending networking events to maintain connections and generate new leads.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Streamlined lead generation processes by utilizing CRM tools for efficient tracking and management of leads.
- Organized weekly meetings with the sales team to discuss progress, share insights, and update strategies accordingly for maximum efficiency in lead generation efforts.
TopTV
Activations and Technical Agent
05.2010 - 02.2012
Job overview
- Improved customer satisfaction by resolving complex technical issues in a timely manner.
- Educated customers on best practices for maintaining their devices, extending the lifespan of their equipment significantly.
- Identified trends in customer concerns, leading to proactive measures and improved product quality.
- Diagnosed hardware malfunctions accurately, guiding customers through necessary repairs or replacements.
Gold Creative
Telesales Manager
01.2009 - 04.2010
Job overview
- Evaluated market trends to inform the development of tailored sales strategies aimed at maximizing revenue potential.
- Maintained compliance with industry regulations by regularly reviewing call recordings and providing constructive feedback to staff members.
- Enhanced communication between departments by organizing cross-functional meetings to discuss shared goals and challenges.
- Implemented efficient data management systems to track customer interactions and support informed decision-making processes.
Kiron Interactive
Customer Support Executive
05.2005 - 12.2009
Job overview
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
Netstar Vehicle Tracking
Inbound and Outbound Sales Executive
10.2002 - 09.2003
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Tracker Network
Inbound and Outbound Sales Executive
03.1999 - 02.2002
Job overview
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Protech Motor Spares
Telesales Manager
01.1998 - 01.1999
Job overview
- Evaluated market trends to inform the development of tailored sales strategies aimed at maximizing revenue potential.
- Implemented efficient data management systems to track customer interactions and support informed decision-making processes.
- Enhanced communication between departments by organizing cross-functional meetings to discuss shared goals and challenges.
Natal Cigarette Wholesalers
Sales Executive
10.1995 - 10.1996
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Burma Cigarette Wholesalers
Telesales Manager
01.1994 - 02.1995
Job overview
- Increased customer satisfaction by implementing effective telesales strategies and providing exceptional customer service.
- Monitored team performance metrics, identifying areas for improvement and implementing corrective actions.
- Developed comprehensive training programs for new hires, ensuring a seamless integration into the sales team.
Education
Crystal Point SecondaryDurban, South Africa
High School Diploma
04.2001
Skills
Lead Qualification
Lead Generation
Appointment Scheduling
Telephone and email etiquette
Client Engagement
Cold calling expertise
Interpersonal and written communication
Outbound Calling
Verbal and written communication
Sales Pipeline Management
Social media prospecting
Interdepartmental Collaboration
Self Motivation
Goal Setting
Inbound Calls
Problem-Solving
Weight training
Enjoy going to the gym and working out with weights. Keeps me fit and healthy
Timeline
Lead Generator
Sasfin Bank
11.2018 - Current
Lead Generator
Bidvest Bank
10.2013 - 10.2018
Activations and Technical Agent
TopTV
05.2010 - 02.2012
Telesales Manager
Gold Creative
01.2009 - 04.2010
Customer Support Executive
Kiron Interactive
05.2005 - 12.2009
Inbound and Outbound Sales Executive
Netstar Vehicle Tracking
10.2002 - 09.2003
Crystal Point Secondary
High School Diploma
04.2001
Inbound and Outbound Sales Executive
Tracker Network
03.1999 - 02.2002
Telesales Manager
Protech Motor Spares
01.1998 - 01.1999
Sales Executive
Natal Cigarette Wholesalers
10.1995 - 10.1996
Telesales Manager
Burma Cigarette Wholesalers
01.1994 - 02.1995