JOY BHEMBE
Lead Generator
Pretoria
Summary
Achieved exceptional lead generation outcomes at Platinum Life by leveraging skills in lead qualification and strong interpersonal communication. Excelled in creating lasting customer relationships and optimizing lead generation tactics, demonstrating a proven track record of results beyond targets with a focus on client engagement and data-driven strategies.
Overview
8
8
years of professional experience
Work History
Lead Generator
Platinum Life
04.2018 - Current
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
Customer Support Specialist
Webhelp South Africa
09.2016 - 12.2016
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
Bachelor of Arts - Film And Television Production
Tshwane University of Technology
Pretoria, South Africa 05.2001 -
Skills
Lead Qualification
Lead Generation
Appointment Scheduling
Telephone and email etiquette
Client Engagement
Interpersonal and written communication
Outbound Calling
Cold calling expertise
Timeline
Lead Generator
Platinum Life
04.2018 - Current
Customer Support Specialist
Webhelp South Africa
09.2016 - 12.2016
Bachelor of Arts - Film And Television Production
Tshwane University of Technology
05.2001 -
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