Bonisiwe Majola
Tembisa
Summary
Results-driven professional with a strong background in managing high-value client portfolios and executing strategic lead generation initiatives. Committed to fostering lasting client relationships and utilizing data analysis to enhance customer satisfaction and retention. Proficient in identifying business opportunities and delivering customized financial solutions.
Overview
11
11
years of professional experience
Work History
Lead Generator
Oasys Distribution
Kyalami
10.2025 - Current
- Generated leads through targeted outreach and engagement strategies.
- Identified valuable leads through several key methods, including social media, networking events, and targeted marketing.
- Conducted market research to identify potential clients and new opportunities.
- Developed and maintained relationships with prospects via email and phone communication.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Collaborated with sales teams to refine lead qualification processes.
- Analyzed feedback and trends to improve lead generation tactics continuously.
Customer Service Agent/Receptionist
Crown Tombstones
Midrand
12.2024 - 08.2025
- Resolved customer complaints via email and chat, ensuring satisfaction and retention.
- Responded to customer inquiries via phone and email.
- Assisted with payments, quotes, invoices, and statements to facilitate smooth transactions.
- Welcoming office guests and directing them to the person or office they're visiting.
- Ensured a welcoming environment by maintaining the reception area..
- Monitored and replenished office supplies to support daily operations..
- Coordinated and scheduled meetings for team members and management to enhance communication and collaboration.
Customer Engagement Officer
Bright On Capital
Bryanston
07.2022 - 07.2024
- Managing a high-value client portfolio by overseeing accounts with a collective turnover of 200 million, ensuring satisfaction, retention, and the development of long-term partnerships with Bright On Capital
- Conducted proactive cold calling to engage potential clients and introduce Bright On Capital's services, generating new business opportunities.
- Identifying and developing quality leads through diverse channels to expand Bright On Capital's client base and enhance market presence
- Pre-qualifying potential clients by assessing their alignment with Bright On Capital's criteria to ensure meaningful and strategic engagement
- Maintained consistent client communication by addressing inquiries and understanding client needs, providing timely solutions aligned with Bright On Capital's offerings.
- Building trust and managing expectations through transparent and open dialogue to deliver excellent customer service and reinforce Bright On Capital's reputation
- Collaborated with internal teams to align client feedback with service improvements, enhancing Bright On Capital's ability to exceed customer expectations.
- Tracking and reporting client interactions to monitor engagement outcomes, improve outreach strategies, and contribute to Bright On Capital's growth goals
Lead Generator
Bright On Capital
Bryanston
01.2021 - 06.2022
- Generated high-quality leads by leveraging data analysis and targeted outreach strategies to maximize conversion rates.
- Conducted proactive outreach through cold calling and emailing prospective clients, generating qualified leads and increasing engagement.
- Developed and maintained pipeline of prospective clients through consistent follow-up and relationship management, enhancing lead quality.
- Pre-qualified potential clients by assessing their needs and aligning them with company offerings to ensure high-quality lead delivery.
- Implemented innovative lead-generation techniques including social media advertising and content marketing to attract potential clients.
- Coordinated with marketing and sales teams to align lead-generation efforts with overall business objectives and campaigns.
- Collaborated closely with marketing and sales teams to optimize lead-generation campaigns and improve conversion rates.
- Utilized CRM tools to track lead engagement and monitor progress, delivering detailed reports that informed sales management decisions.
- Conducted needs assessments and qualification calls to ensure leads met specific criteria before passing them to the sales team.
Business Facilitator
Retail Capital
Fourways
07.2017 - 03.2019
- Driving business growth by spearheading lead generation initiatives through strategic cold calling, effectively identifying potential clients for Retail Capital's services
- Collaborating with internal teams to align on sales strategies and service delivery goals, fostering a cohesive and productive work environment
- Tracked and analyzed client interactions, identifying trends to enhance Retail Capital's customer engagement processes
- Followed up with clients, addressing inquiries and ensuring service continuity to strengthen customer relationships
- Maintaining precise and up-to-date client records, leveraging meticulous data capture and record management to enhance service delivery and customer satisfaction
- Collected and processed critical client documentation, ensuring compliance and operational efficiency
- Adhering to company protocols and regulatory requirements, maintaining a professional standard in all client communications and operations
Debt Collector
Tracker Tracing and Forensic Investigation
Kempton Park
01.2016 - 06.2017
- Implemented debt collection strategies aligned with Tracker's protocols, enhancing recovery rates and streamlining collection processes
- Negotiated with debtors to secure payment arrangements that benefited both parties while following Tracker's debt collection strategies
- Communicating professionally and persuasively with debtors to achieve resolution of outstanding accounts while maintaining positive client relationships
- Maintained and updated client information in Tracker's system, ensuring accuracy for effective tracing and collection operations
- Tracing and confirming debtor details, including employment information, to ensure accurate and up-to-date records for effective collection processes
- Providing administrative support to call center operations by handling documentation, record-keeping, and other essential tasks
- Collaborating with team members to ensure the efficient handling of tracing and forensic investigation tasks, contributing to organizational success
Education
National Introductory Certificate :N4 - Fundamental principles of entrepreneurship including business planning, idea generation, and risk management, Basic communication skills focusing on effective verbal and written interactions within a business context, Introduction to personnel management covering human resource functions such as recruitment, motivation, and team dynamics
Oxbridge Academy
Online01-2018
Skills
- Lead generation
- Lead qualification
- CRM systems
- Market research
- Analytical skills
- Problem-solving
- Client relationship management
- Communication
Languages
- English
- IsiZulu
Timeline
Lead Generator
Oasys Distribution
10.2025 - Current
Customer Service Agent/Receptionist
Crown Tombstones
12.2024 - 08.2025
Customer Engagement Officer
Bright On Capital
07.2022 - 07.2024
Lead Generator
Bright On Capital
01.2021 - 06.2022
Business Facilitator
Retail Capital
07.2017 - 03.2019
Debt Collector
Tracker Tracing and Forensic Investigation
01.2016 - 06.2017
National Introductory Certificate :N4 - Fundamental principles of entrepreneurship including business planning, idea generation, and risk management, Basic communication skills focusing on effective verbal and written interactions within a business context, Introduction to personnel management covering human resource functions such as recruitment, motivation, and team dynamics
Oxbridge Academy