Santalia Singh
Industrial Psychologist
Durban
Summary
I have a passion for people - to train and develop. Throughout my career, I have developed a strong resilience and maintained positivity and remained driven to accomplish my goals. These are characteristics that cannot be learned overnight or in just a few weeks. My communication skills and having a solutions oriented mindset and attention to details are also huge factors in ensuring my success. Above all, my objective is to always do my very best and in the same light, I aim to be of service - to help and to achieve overall goals of the organisation.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Senior Sales Consultant
Browns the Diamond Store
Durban
08.2017 - Current
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and creating person to person relationships.
- Streamlined key process for entire department by implementing methods to improve efficiency.
- Exceeded customer expectations with transparency and honesty, as well as deliverable solutions.
- Applied consultative sales approachs.
- Delivered superior service and provided this high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Utilized online systems to track activities and set appointments.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
Sales Executive
NMI DSM - Mercedes Benz Umhlanga
Durban
07.2016 - 07.2017
- Increased revenue through self learning and implementing effective sales strategies.
- Exceeded sales goals by building trusting relationships, following up and following through.
- Researched sales opportunities and possible leads to exceed sales targets.
Online Sales Executive
AMH Hyundai
Durban
03.2015 - 06.2017
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
Bachelor of Commerce - Industrial And Organizational Psychology
Unisa
Durban 01.2016 - Current
Skills
Training and Mentoring
undefinedCertification
Customer Service Management
Self - learning
I love reading motivational books and applying techniques to my daily life. In addition, I take time to listen to videos that enhances my ability to perform better at work.
Timeline
Senior Sales Consultant
Browns the Diamond Store
08.2017 - Current
Sales Executive
NMI DSM - Mercedes Benz Umhlanga
07.2016 - 07.2017
Bachelor of Commerce - Industrial And Organizational Psychology
Unisa
01.2016 - Current
Online Sales Executive
AMH Hyundai
03.2015 - 06.2017
Customer Service Management
01-2007
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