Microsot Office
Jolanda Jonck
Brand Ambassador
George
Summary
Resourceful and qualified Brand Ambassador and Senior Administrator, committed to providing excellent care to clients, with exceptional interpersonal skills acquired through my years of working closely with the Store Manager. Kind and caring professional with experience in the retail industry. Excellent organizational skills with a detail-oriented personality. I can manage & focus on multiple tasks at once. I have a great listening ability and a very compassionate attitude. I am highly motivated and a driven professional with excellent communication skills. Excellent client relationship-building skills and proven success in leadership roles. Excellent at working independently.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
1
1
Language
Work History
BRAND AMBASSADOR & SENIOR ADMINISTRATOR
BROWNS THE DIAMOND STORE
George
01.2023 - Current
- Answered telephone and email inquiries from potential customers
- Followed-up on warm Internet leads and responded to customer questions while fielding inquiries from various marketing websites
- Offered comprehensive knowledge of operations and brand features
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service
- Maintained in-depth knowledge of merchandise, market conditions and customer buying preferences
- Educated consumers about product benefits, leading to increased interest and sales conversions
- Showed understanding of customer's personal style and preferences when offering product advice
- Communicated product information with confidence and educated consumers about company
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms
- Engaged, educated, and befriended customers to deliver amazing shopping experience
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills
- Maintained knowledge of current promotions and product features
- Greeted customers warmly and pleasantly answered inquiries
- Worked with team to achieve sales goals for products
- Established and maintained positive relationships with customers
- Communicated product value, quality, and style to educate and entice potential customers
- Managed day-to-day department operations with effective workflow coordination
- Provided administrative support with accurate document preparation and data entry
- Supported daily operations by organizing office spaces for maximum functionality and ease of use
- Collaborated with other departments to foster smooth operation of daily processes
- Prepared and delivered operational performance reports to inform management
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements
- Collaborated with cross-functional teams to achieve project goals within specified timelines
- Supported financial operations by processing invoices and payments
- Fostered culture of continuous improvement by organizing monthly review meetings to discuss operational challenges and solutions
- Enhanced team efficiency by implementing new digital filing system for more accessible document retrieval
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally
- Managed electronic records database and handled all file requests
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives
- Maintained personal schedule, professional calendar, and individual appointments for senior staff member
- Categorized and processed sensitive documents with information of deeply personal nature
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing
- Managed sensitive information with utmost discretion to maintain confidentiality at all times
- Prepared flawless emails and other documents upon direction of immediate supervisor
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Managed filing system, entered data and completed other clerical tasks
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
SENIOR PRACTICE ASSISTANT
DENTIST@BRIDGEWAY
09.2021 - 12.2022
PRACTICE & CHAIRSIDE ASSISTANT
NUDENTAL
09.2020 - 08.2021
PRACTICE & CHAIRSIDE ASSISTANT
DR E POTGIETER & DR A PRETORIUS
10.2018 - 08.2020
PRACTICE & CHAIRSIDE ASSISTANT
DR J VILJOEN
04.2018 - 09.2018
DENTAL ASSISTANT
DR A LYELL
11.2016 - 03.2018
Education
Internet & Web Design - Information Technology
UNISA
High School Diploma - undefined
Success College
Skills
Exceptional communication
Time management mastery
Scheduling
Data-driven decision making
Content creation proficiency
Effective networking
Strong interpersonal skills
Floor operations and displays
Multitasking
Time management
Microsoft office
Adaptability and flexibility
Attention to detail
Teamwork and collaboration
Problem-solving abilities
Creative thinking
Computer operation
Work Planning and Prioritization
Professionalism
Software
Google Docs
Adobe
Timeline
BRAND AMBASSADOR & SENIOR ADMINISTRATOR
BROWNS THE DIAMOND STORE
01.2023 - Current
SENIOR PRACTICE ASSISTANT
DENTIST@BRIDGEWAY
09.2021 - 12.2022
PRACTICE & CHAIRSIDE ASSISTANT
NUDENTAL
09.2020 - 08.2021
PRACTICE & CHAIRSIDE ASSISTANT
DR E POTGIETER & DR A PRETORIUS
10.2018 - 08.2020
PRACTICE & CHAIRSIDE ASSISTANT
DR J VILJOEN
04.2018 - 09.2018
DENTAL ASSISTANT
DR A LYELL
11.2016 - 03.2018
High School Diploma - undefined
Success College
Internet & Web Design - Information Technology
UNISA
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