Ntsako Nicky Nghonyama

• Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
• Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
• Applied advanced Area skills and knowledge of Software on daily basis.
• Trained staff on operating procedures and company services.

. Welcoming of clients at the door with a smile and clear language

. Ensuring that disabled, pregnant and elderly people are assisted first in the queue.

. Provide extra information to clients who are not sure of where to go to when they get into the branch

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.

• Improved client comprehension of court proceedings by providing concise interpretations during trials, hearings
• Enhanced courtroom efficiency by providing accurate and timely interpretation services for non-English speaking individuals.
• Developed expertise in specialized legal vocabulary across diverse practice areas such as family law, criminal law, immigration law, and civil litigation cases.

• Provided homework assistance using specific curriculum and materials.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.