Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Louise May

Louise May

Admin,Sales,Client Service,Finance/Banking
Pletternberg Bay

Summary

Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with Number years of Industry experience. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Knowledgeable Service Consultant well-versed in repair and maintenance procedures for Type equipment. Excellent documentation and recordkeeping skills. Offering Number years of experience in Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Service Consultant

Capitec Bank
Oudtshoorn
06.2008 - 10.2022
  • Cross-trained and backed up other customer service managers.
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Wrote service orders and updated schedules.
  • Created and maintained detailed database to develop promotional sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
  • Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Implemented effective training programs to improve the skills and performance of service consultants across the department.
  • Trained staff on operating procedures and company services.
  • Developed process improvements to enhance overall delivery of service.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Delivered prompt service to prioritize customer needs.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Documented problems and corrective actions to maintain records.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Suggested additional services to customers in order to meet upsell goals.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Provided information about service procedures and expected timelines.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
  • Maintained up-to-date knowledge of product and service changes.
  • Implemented and developed customer service training processes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Developed and updated databases to handle customer data.

Education

Bridgton Senior Secondary School
Oudtshoorn

Skills

Public Speaking

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Timeline

Service Consultant

Capitec Bank
06.2008 - 10.2022

Bridgton Senior Secondary School
Louise MayAdmin,Sales,Client Service,Finance/Banking