Mthobisi Ngubane

1. Sales

• Selling Global one products (term loan, access facility, credit card, savings accounts, funeral cover, life cover, purpose lending, home loans, etc) by following CEO (client service, energy and ownership) principles and behaviours.
• Conduct the client affordability assessment by studying the bank statement, identifying and capturing external obligations.
• Continuously identifying opportunities to switch clients by addressing all potential client concerns.
• Opening and maintaining client savings accounts.
• Responsible for the branch cashier role by processing transactions.
• Responsible for credit management, i.e, determine client's maximum credit limits according to the Credit policy, use the CEO credit principle to satisfy the client need, accurate calculation of net take home pay and correct capturing on the system.

2. Collaborate with team members to develop new action plans for enhancing customer satisfaction and retention.

3. Consistently met and exceeded monthly sales goals by identifying upselling goals opportunities during client interactions.