Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

EVELYN MAMOTLATSI PONE

Viljoenskroon

Summary

Highly motivated Service Consultant with 10+ years of experience in delivering exceptional customer service.Skilled in active listening, clear communication, and creative problem-solving.Experienced in handling customer inquiries and complaints via phone, email, and in-person

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Consultant

Capitec Bank
02.2014 - Current


  • Achieved recognition as top performer for the branch for quarter 1 of 2026 financial year
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Discussed options with clients and determined appropriate plans.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.

Teacher (Practicals)

Rehauhetswe Secondary School
05.2018 - 07.2018
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.

Intern

3S Auditors And Accountants
11.2013 - 12.2013
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.

Education

National Certificate - Banking

Cornerstone College
12.2020

Postgraduate Certificate - Education

UNISA
Pretoria
12.2018

B.com - Accounting

University of The Free State
Bloemfontein
03.2012

Skills

  • Communication and Collaboration
  • Cash handling
  • Client relationship building
  • Sales expertise
  • Networking
  • Staff education and training
  • Telemarketing expertise
  • Strong work ethic
  • Attention to detail
  • Listening skills
  • Multitasking and organization
  • Handling customer complaints
  • Customer relationship management
  • Data processing
  • Teamwork and collaboration
  • Problem-solving
  • Understanding customer needs
  • Customer service excellence
  • Active listening

Certification

  • Capitec Branch Induction & Compliance Training
  • KYC, FICA & AML Regulations (Internal Capitec Module)
  • Key Representative (Internal Capitec Module)
  • RICA (Internal Capitec Module)
  • South African Council for Educators

Personal Information

  • Date of Birth: 11/29/86
  • Gender: Female
  • Driving License: C1
  • Home Telephone : 083 987 9947
  • Work Telephone no: 087 756 0472

References

  • Patience Mbabala, Assistant Branch Manager, Capitec Bank Limited, Mbabzppat@gmail.com, 071 063 2287 / 087 756 0837
  • Rosa Sesele, Senior Physiotherapist, Mofumahadi Manapo Mopedi Regional Hospital, babyrosa1@gmail.com, 065 870 8913
  • Nkagisang Mzaidume, Assistant Branch Manager, Capitec Bank Limited, rabbit.mzaidume@gmail.com, 072 987 9499 / 087 756 0507

Timeline

Teacher (Practicals)

Rehauhetswe Secondary School
05.2018 - 07.2018

Service Consultant

Capitec Bank
02.2014 - Current

Intern

3S Auditors And Accountants
11.2013 - 12.2013

National Certificate - Banking

Cornerstone College

Postgraduate Certificate - Education

UNISA

B.com - Accounting

University of The Free State

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EVELYN MAMOTLATSI PONE