Tsholofelo Lisbeth Baloyi

Service Consultant

Nedbank Ltd

08.2014 - Current

Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
Provided information about service procedures and expected timelines.
Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Mitigate risk by controlling counter and drop safe limits according to policy.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals in the required format by the required deadline for hand over to couriers.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.