Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nothando Khuzwayo

Nothando Khuzwayo

Advisor
69 Country Lodge , 18 Gibson Drive West, Buccluech, Sandton, 2090

Summary

Dynamic customer service professional with proven problem-solving skills and a strong background in call center operations at Nutun CX. Recognized for consistently exceeding performance targets and enhancing customer satisfaction through effective communication and education. Adept at managing high-volume interactions while maintaining meticulous records and fostering positive customer relationships.

Dedicated bookseller with 2 years experience in managing invetory, assisting customers and driving sales. I am also passionate about literature and commited to providing excellent customer service.

Overview

12
12
years of professional experience

Work History

Call Center Agent

Nutun CX
09.2023 - 06.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.


Bookseller

Exclusive Books
03.2020 - 05.2022
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Applied interpersonal and communication skills to establish selling relationship with customers.

Call Center Agent

Bespoke International Group
06.2017 - 12.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed customer account discrepancies and concerns.

Cashier

Boxer Super Stores
Durban
04.2013 - 10.2016
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Kwa-Santi Secondary School.
Pinetown
04.2001 -

Skills

Problem-solving skills

Customer communications

Call center operations

Customer education

Timeline

Call Center Agent

Nutun CX
09.2023 - 06.2025

Bookseller

Exclusive Books
03.2020 - 05.2022

Call Center Agent

Bespoke International Group
06.2017 - 12.2020

Cashier

Boxer Super Stores
04.2013 - 10.2016

High School Diploma -

Kwa-Santi Secondary School.
04.2001 -
Nothando KhuzwayoAdvisor