KHETHIWE SIMELANE
Receptionist
JOHANNESBURG
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Call Center Agent
Mcedisi
Johannesburg
02.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Automated processes to manage remote network.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Retail Assistant
Johan
Johannesburg
11.2022 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Matric - History
Magutshwa High School
KwaZulu-Natal 01.2017 - 12.2017
Level 5 - Office Administration
Central Johannesburg College
Langlaagte 02.2020 - 01.2022
Skills
Documentation and reporting
Answering questions
Quality assurance
Problem-solving skills
Accomplishments
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Call Center Agent
Mcedisi
02.2023 - Current
Retail Assistant
Johan
11.2022 - Current
Level 5 - Office Administration
Central Johannesburg College
02.2020 - 01.2022
Matric - History
Magutshwa High School
01.2017 - 12.2017