Mihle Jojozi
Cape Town
Summary
I am Human Resource graduate who is an adaptable and energetic individual with passion for learning and contributing in collaborative environments. I am also a thorough team contributor with strong organizational capabilities, experienced in handling numerous projects at once while ensuring accuracy.
Overview
2024
2024
years of professional experience
Work History
Call Center Agent
Teleperformance
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Achieved higher retention rates through exceptional service and rapport.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
Human Resource In-service Training
Pollsmoor Management Area
09.2023 - 11.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Executed numerous assignments simultaneously within hard-set deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Explored new technologies and approaches to streamline processes.
Education
Diploma In Human Resource Management -
Cape Peninsula University of Technology
Cape Town, South Africa 04.2024
Trafalgar High School
2019
Skills
- Team development
- Problem-solving skills
- Call center operations
- Customer communications
- Data entry
- Typing speed
- Documentation and reporting
- Issue resolution
- Gathering information
- System documentation
- Goal orientation
- Calm under pressure
References
Siviwe Tuswa (Pollsmoor Management Area)
+27 83 899 1369
Uche (Teleperformance Team Leader)
+27 83 578 3611
Timeline
Human Resource In-service Training
Pollsmoor Management Area
09.2023 - 11.2023
Call Center Agent
Teleperformance
Diploma In Human Resource Management -
Cape Peninsula University of Technology
Trafalgar High School
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