Mihle Jojozi
Cape Town
Summary
I am Human Resource graduate who is an adaptable and energetic individual with passion for learning and contributing in collaborative environments. I am also a thorough team contributor with strong organizational capabilities, experienced in handling numerous projects at once while ensuring accuracy.
Overview
2024
2024
years of professional experience
Work History
Call Center Agent
Teleperformance
Cape Town
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Achieved higher retention rates through exceptional service and rapport.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
Human Resource In-service Training
Pollsmoor Management Area
Cape Town
09.2023 - 11.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Executed numerous assignments simultaneously within hard-set deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Explored new technologies and approaches to streamline processes.
Education
Diploma In Human Resource Management -
Cape Peninsula University of Technology
Cape Town, South Africa 04.2024
Trafalgar High School
2019
Skills
- Team development
- Problem-solving skills
- Call center operations
- Customer communications
- Data entry
- Typing speed
- Documentation and reporting
- Issue resolution
- Gathering information
- System documentation
- Goal orientation
- Calm under pressure
References
Siviwe Tuswa (Pollsmoor Management Area)
+27 83 899 1369
Uche (Teleperformance Team Leader)
+27 83 578 3611
Timeline
Human Resource In-service Training
Pollsmoor Management Area
09.2023 - 11.2023
Call Center Agent
Teleperformance
Diploma In Human Resource Management -
Cape Peninsula University of Technology
Trafalgar High School