THANDO NICOLE JELE
Junior Manager
Johannesburg,Gauteng
Summary
Junior manager with two years of experience at The Basement Lounge, showcasing strong adaptability and teamwork skills. Focused on personal and professional growth through active learning and application of acquired abilities. Responsible and mature approach to task management and problem-solving. Dedicated to contributing to organizational success through skill enhancement.
Overview
7
7
years of professional experience
1
1
Language
Work History
Call Center Agent
iTalk Financial Services
- To take calls from customers answering questions or addressing any concerns they may have
- Handling inbound and outbound calls to and from customers
- Listening to customer’s needs or issues and provide helpful solutions to their problems
- Period of Employment: 1 Year
Customer Service Agent
Dash BPO
- Staying true and faithful to the employer in all dealings and transactions relating to the business and interest of the employer
- Conform to any regulations, code of conduct, instructions and procedures that are in force and which may be instituted at the employer’s discretion
- Recommend possible products to meet the customers’ needs
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Period of Employment: 2 Years
Junior Manager
The Basement Lounge
03.2023 - 11.2025
- Oversaw daily operations by coordinating staff schedules and ensuring compliance with safety and service standards.
- Developed team training materials that enhanced employee skills and improved service delivery efficiency among staff.
- Monitored inventory levels and placed orders to maintain optimal stock for seamless service and customer satisfaction.
- Supervised various tasks in quest of completing project.
Quality Assurance Intern
SCAW METALS GROUP (Haggie)
01.2019 - 02.2020
- Maintaining a clean and organized work environment and executing other duties as assigned by the manager.
- Creating Data packs
- Drafting of Quality Assurance policies and procedures
- Complete job card audits on a daily basis, observation in the plant including filing and responding to emails
Education
NATIONAL CERTIFICATE - GENERIC MANAGEMENT/ GENERIC MANUFACTURING NQF LEVEL 5
MerSETA
01.2022
Matric - NATIONAL SENIOR CERTIFICATE
EAST BANK HIGH SCHOOL
01.2018
Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Internet
Communication
Ability to work under pressure
Time management
Adaptability
Confidentiality, Integrity and professionalism
Teamwork
Problem-solving
References
- LETSATSI, NCHOLO, Certification Senior, LNcholo@haggie.co.za, 011 620 0073, SCAW METALS – Haggie Steel Wire & Rope
- Miss, Lungile, Manager, 011 781 1197, iTalk Financial Services
- NOMFUNDO CANDICE, MAPHISA, Supervisor, 084 809 2708, Dash BPO South Africa (Pty) LTD
- Lindiwe Shezi, Senior Manager, 0769768168, The Basement Lounge
Timeline
Junior Manager
The Basement Lounge
03.2023 - 11.2025
Quality Assurance Intern
SCAW METALS GROUP (Haggie)
01.2019 - 02.2020
Call Center Agent
iTalk Financial Services
Customer Service Agent
Dash BPO
NATIONAL CERTIFICATE - GENERIC MANAGEMENT/ GENERIC MANUFACTURING NQF LEVEL 5
MerSETA
Matric - NATIONAL SENIOR CERTIFICATE
EAST BANK HIGH SCHOOL