Cebo Mathosi
Call Center Agent
Johannesburg
Summary
Dynamic Call Center Agent with proven problem-solving skills at IIE, Rosebank College. Excelled in customer communications and issue resolution, consistently achieving high satisfaction rates. Demonstrated empathy in challenging situations, enhancing team development and training efforts. Committed to maintaining quality standards while effectively handling customer inquiries and fostering positive relationships.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Call Center Agent
IIE, Rosebank College
12.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Sunward Park High School
Boksburg, South Africa12-2018
Skills
Problem-solving skills
Certification
[Area of certification] Training - [Timeframe]
Timeline
Call Center Agent
IIE, Rosebank College
12.2023 - Current
High School Diploma -
Sunward Park High School