Reabetswe Namane
Administration Clerk
Soweto
Summary
Driven by a results-focused approach, I excelled as a Call Center Agent at Next Call, where I consistently surpassed performance targets through exceptional problem-solving and interpersonal skills. Leveraging a blend of analytical thinking and customer communication, I enhanced customer satisfaction and operational efficiency, demonstrating professionalism under pressure.
Using my hardworking skills and perseverance, to overcome a challenge is personally satisfying. Successfully completing a task accurately and on me certainly gives me a sense of accomplishment and certainly makes me do good work. I am determined to serve work of excellence and grow within positive changes.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Call Center Agent
Next Call
Johannesburg
03.2019 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Intern
South African Police Service
Pretoria
02.2018 - 01.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow colleagues on group presentations.
- Prepared project presentations and reports to assist senior staff.
- Sorted and organized files, spreadsheets, and reports.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Administrate the register of state authority of drivers.
- Administrate the register for garage authority.
- Maintain store room by receiving/distributing physical resources.
- Attend Safety and Health Environmental meetings and incident scene and submit reports.
- Conduct vehicle fleet administration and inspection.
- Register and renew vehicle licenses.
- Maintain vehicle register(sap132b) and fuel cards.
- Render administration duties pertaining to logistics regarding Supply Chain Management.
- Deal with traffic offences and summons.
- Monitor movements and utilisation of vehicle location system.
- Conduct the certification of fuel transactions on POLFIN.
- Assist with the inspection of buildings and premises.
- Conduct day-to-day and weekly maintenance of buildings and premises and address complaints.
Education
National Senior Certificate - Grade 12, Matric
West Ridge High School
Roodepoort, South Africa 03.2024 - 12.2024
Higher Certificate - Information Technology: System Development
CTU Training Solutions
Roodepoort, South Africa 03.2024 - 03.2024
Skills
Problem-solving skills
Customer communications
Customer Education
Appointment Setting
Interpersonal Skills
Communicating with clients
Computer Skills
Time Management
Professionalism
Microsoft Office
Problem-solving abilities
Self Motivation
Time management abilities
Analytical Thinking
Analytical Skills
Languages
English
Intermediate (B1)
Afrikaans
Elementary (A2)
Tswana
Elementary (A2)
Zulu
Elementary (A2)
Timeline
National Senior Certificate - Grade 12, Matric
West Ridge High School
03.2024 - 12.2024
Higher Certificate - Information Technology: System Development
CTU Training Solutions
03.2024 - 03.2024
Call Center Agent
Next Call
03.2019 - 02.2020
Intern
South African Police Service
02.2018 - 01.2019
Similar Profiles
Sumit KhandujaSumit Khanduja
Senior Account Manager at CHORUS CALL CONFERENCING SERVICES INDIA (P) LTD, Chorus Call Inc USASenior Account Manager at CHORUS CALL CONFERENCING SERVICES INDIA (P) LTD, Chorus Call Inc USA
René Kantún CabreraRené Kantún Cabrera
Answering Service Operator at Call 2 CallAnswering Service Operator at Call 2 Call
Xavi RobinsonXavi Robinson
Call Center Sales Representative at Call 2 CallCall Center Sales Representative at Call 2 Call