Sinesipho Siko
Marketing Professional
Cape Town
Summary
I am a marketer who is looking for an opportunity in the marketing/ advertising industry to showcase and enhance my skills, and gain more experience and knowledge in my field. In my last experience of work in Marketing I've fortunately worked closely with the Account Director doing account manager duties in order broaden my experience and expertise in my line of work. Lastly, as part of broadening my expertise, I am currently pursuing my Advanced Diploma in Marketing and majoring in Advertising.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Call Center Agent
Cape Peninsula University of Technology
01.2024 - Current
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analysed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Provided support for escalated calls, acting as a liaison between customer and upper management when necessary.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
Account Executive trainee
HelloFCB
02.2020 - 12.2020
- Develop and maintain strong relationships with the client through excellent work quality and professional conduct
- Schedule and arrange client meetings with all relevant parties, including the management of related logistics
- Ensure that the full team, including myself, are well prepared for client meetings
- Produce accurate and timely contact reports after each client meeting
- Liaise with colleagues in creative and other departments as relevant to ensure job is actioned as required
- Act as supporting point of contact for clients in the absence of other team members
- Check and ensure understanding of cost estimates before presenting on to client.
Education
Advanced Diploma in Marketing - Advanced Diploma in Marketing
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
National Diploma in Marketing -
Cape Peninsula University of Technology
01.2016 - 05.2019
Information Literacy -
Cape Peninsula University of Technology
06.2017 - 05.2017
National Senior Certificate - undefined
Zola Business High School
01.2013 - 05.2015
Skills
Communication skills
Creative mind
Negotiation skills
Open-minded
Collaboration
Persuasion
Organizational / managerial skills
Project Management
Problem Solving
Strategic Planning
Critical Thinking
Multitasking
Flexibility
Attention to detail
Digital Marketing
Social Media Marketing
MS Office
CHASE
Problem-solving skills
Customer communications
Call Center Operations
Customer Education
Resolving issues
Quality Service driven
Deadline Oriented
Creative mind
Brand Marketing management
Interpersonal Skills
Language Fluency
Telemarketing expertise
Technical Support
Personal Information
Nationality: South African
References
- Saarah Malick Brinkhuis, Account Manager at HelloFCB+, 071 809 3142
- Vatiswa Zwelibanzi, Call Centre Supervisor at CPUT Call Centre, 061 016 0058
Timeline
Call Center Agent
Cape Peninsula University of Technology
01.2024 - Current
Account Executive trainee
HelloFCB
02.2020 - 12.2020
Information Literacy -
Cape Peninsula University of Technology
06.2017 - 05.2017
National Diploma in Marketing -
Cape Peninsula University of Technology
01.2016 - 05.2019
National Senior Certificate - undefined
Zola Business High School
01.2013 - 05.2015
Advanced Diploma in Marketing - Advanced Diploma in Marketing
Cape Peninsula University of Technology
04.2001 -
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