Naape Rabbi Setoaba
Cape Town
Summary
Experienced professional with a strong background in customer interactions, administrative functions, office management, and service solutions. Skilled in conflict resolution, communication, problem-solving, and ensuring customer satisfaction and loyalty. Proven ability to collaborate effectively with teams, adapt to changing needs, and consistently focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
TENDER ADMINISTRATOR
PHOGOLE KGOSHI TRADING ENTERPRISE
10.2021 - Current
- Managed strict deadlines for multiple projects, maintaining a high level of quality and attention to detail;
- Submission status and follow-ups with clients or organizations regarding tender results;
- Tender administration, reviewing, comparing, analyzing and approving products to be purchased and supplied;
- Maintaining and updating supplier information by conducting market research, building a network of reliable service providers and maintaining accurate purchase and pricing records;
- Creating improved filing system to maintain secure client data.
RECEPTION ADMINISTRATOR
MHR - MEDICLINIC TSHWANE & NORTHERN
08.2019 - 08.2021
- Managing high call volumes by efficiently answering, screening and directing incoming calls to appropriate personnel;
- Providing exceptional customer service while greeting visitors, determining their needs and directing them accordingly;
- Handling inquiries to assist patients in all aspects of admissions and discharges in a professional manner;
- Processing patient forms, medical records and other documents;
- Handling sensitive information with discretion, upholding strict confidentiality protocols at all times.
SALES CONSULTANT
NEDBANK
08.2014 - 05.2019
- Identifying new business opportunities through cold calling, networking, marketing and prospective database leads;
- Responding to calls and in-person requests for information, arranging meetings with prospects in order to explain products and to close those sales,
- Recording accurate and efficient records in customer database;
- Developing long-lasting client relationships by consistently exceeding expectations with exceptional service;
- Set and achieve company defined sales goals.
JUNIOR PERFORMANCE ANALYST
SELEKANE ASSET CONSULTANT
01.2013 - 07.2014
- Collect, organize and clean investment data from various sources, including client portfolios, asset managers and financial databases;
- Assist in calculating and analyzing the performance of investment portfolios, including returns, benchmarks and risk-adjusted performance;
- Producing detailed compliance reports on medical aids and pension funds;
- Writing client monthly and quarterly investment reports and analysis of all relevant information pertaining to the client.
Education
Advanced Diploma - Financial Management
Regent Business School
Cape Town, South Africa 02.2025 - Current
National Diploma - Accounting
University of Johannesburg
Johannesburg, South Africa 01.2010 - 12.2012
National Senior Certificate -
Hoërskool Pietersburg
Polokwane, South Africa 01.2005 - 12.2009
Skills
- Detail-Oriented Approach
- Proficient In Computer Applications
- Analytical Problem-Solving
- Effective Communication
Certification
First level regulatory examination
Timeline
Advanced Diploma - Financial Management
Regent Business School
02.2025 - Current
TENDER ADMINISTRATOR
PHOGOLE KGOSHI TRADING ENTERPRISE
10.2021 - Current
RECEPTION ADMINISTRATOR
MHR - MEDICLINIC TSHWANE & NORTHERN
08.2019 - 08.2021
SALES CONSULTANT
NEDBANK
08.2014 - 05.2019
Certificate in Pastel accounting
06-2014
First level regulatory examination
05-2014
JUNIOR PERFORMANCE ANALYST
SELEKANE ASSET CONSULTANT
01.2013 - 07.2014
National Diploma - Accounting
University of Johannesburg
01.2010 - 12.2012
National Senior Certificate -
Hoërskool Pietersburg
01.2005 - 12.2009
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