Mantia Mariba
Gauteng Johannesburg
Summary
Proven Debt Collection Agent with a track record of exceeding recovery targets at Vericred Collections Call Center, showcasing expertise in debt negotiation and customer relationship management. Leveraged analytical skills to implement effective payment plans, enhancing financial stability. Recognized for exceptional customer service, fostering positive relations and achieving high repayment rates.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Debt Collection Agent
Nimble Group Call Center
02.2023 - Current
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Responded to customer inquiries and provided detailed account information.
- Negotiated to collect balance in full.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Debt Collector
Vericred Collections Call Center
07.2022 - 02.2023
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Collected on delinquent accounts to reduce overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Cashier
Goseame Open Market
08.2018 - 04.2020
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Jet Store
05.2016 - 11.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Diploma In Safety Management - NQF Level 6
University of South Africa
JohannesburgHigher Certificate In Supervisory Management - NQF Level 5
University of South Africa
Polokwane South Africa05.2021
Grade 12 - Matric
Tshiwangamatembele Secondary
Limpopo Mutale12.2014
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Debt management
- Credit control
- Fair debt practices
- Repayment negotiations
- Collections regulatory guidelines
- Collections
- Call center experience
- Records maintenance
- Conflict resolution techniques
- Legal compliance
- Attention to detail
- Clear communication
- Analytical and critical thinking
- Customer relationship management
- Basic mathematics
- Excellent Customer Service
- Cash handling
Certification
CERTIFICATE OF COMPLETION: basic computer. have completed the Intel Learn Easy Steps course as part of intel. I can connect program. Intro to computers, Internet, Word Processing,Spreadsheets , PowerPoint, Entrepreneurship, Social media.
Languages
English
Advanced (C1)
Tshivenda
Bilingual or Proficient (C2)
Sepedi/Sotho
Advanced (C1)
IsiZulu
Upper intermediate (B2)
Timeline
Debt Collection Agent
Nimble Group Call Center
02.2023 - Current
Debt Collector
Vericred Collections Call Center
07.2022 - 02.2023
Cashier
Goseame Open Market
08.2018 - 04.2020
Cashier
Jet Store
05.2016 - 11.2016
CERTIFICATE OF COMPLETION: basic computer. have completed the Intel Learn Easy Steps course as part of intel. I can connect program. Intro to computers, Internet, Word Processing,Spreadsheets , PowerPoint, Entrepreneurship, Social media.
Diploma In Safety Management - NQF Level 6
University of South Africa
Higher Certificate In Supervisory Management - NQF Level 5
University of South Africa
Grade 12 - Matric
Tshiwangamatembele Secondary
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