Nasheetah Galiem
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Cape Town
Summary
I am an individual of unwavering integrity, that brings forth confidence and a positive attitude to every task undertaken. My mission is to consistently deliver excellence in all assigned responsibilities, fuelled by personal and professional challenges. Embracing diversity, excel in collaborative environments and am recognized as a determined go-getter. Committed to honesty, hard work, and sincerity, I uphold courteous and respectful conduct while striving for optimal results. Thriving under pressure, I maintain a professional demeanour, ensuring high-quality performance in any situation.
Overview
16
16
years of professional experience
20
20
years of post-secondary education
Work History
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Nimble Collections Group
06.2010 - 10.2023
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained consistently high success rate of collecting on overdue accounts.
- Collaborated with other departments to verify customer compliance with payment plans.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Identified and contacted customers with overdue accounts to address payment status.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documented customer payment interactions and account statuses for future reference.
- Generated and distributed monthly customer statements.
- Prepared and submitted legal documents to initiate court proceedings.
- Worked with customer to create debt repayment plan based on current financial condition.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Processed debtor payments and updated accounts to reflect new balance.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Analyzed customer financial records to determine appropriate payment plan.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Responded to customer inquiries and provided detailed account information.
- Developed and documented collection procedures and policies to comply with government regulations.
- Researched billing errors and discrepancies to initiate corrective action.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Established relationships with customers to encourage payment of delinquent accounts.
Professional Debt Collector
Anthony Richards & Associates
01.2008 - 04.2010
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained consistently high success rate of collecting on overdue accounts.
- Collaborated with other departments to verify customer compliance with payment plans.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Identified and contacted customers with overdue accounts to address payment status.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Documented customer payment interactions and account statuses for future reference.
- Worked with customer to create debt repayment plan based on current financial condition.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Investigated customer credit references and approved credit lines.
Education
High School Diploma -
Westridge High School
Cape Town 01.2005 - 12.2024
Skills
Client Focussed
Strong Relationship Building Skills
Optimising Diversity
Business Awareness
Decision Making
Gaining Commitment
Initiating Action
Taking Ownership
Planning and organising
Problem resolution and collaboration
Timeline
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Nimble Collections Group
06.2010 - 10.2023
Professional Debt Collector
Anthony Richards & Associates
01.2008 - 04.2010
High School Diploma -
Westridge High School
01.2005 - 12.2024