Andrea Hendricks

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I am submitting my CV for your review and consideration. Please allow me to briefly explain the contribution I would make with your organization.

Throughout my working career I have demonstrated proficiency in all core office functions. I have learnt and gained experience in analysing data, manipulation of data, client liaison, administrative functions, and time management. In short, I am hardworking, reliable, and eager for growth and always willing to learn.

I have grown from being a Data Capturer in 2012 to Data Administrator in 2015 and now a Data Analyst (senior in my department) since 2017. I have also began exploring the BI world in order to expand my knowledge. I have briefly learnt about report building and creating apps in Qliksense.

In 2012 I completed the Paralegal course at the South African Law School followed by a Microsoft SQL course at New Horizons Computer Learning Centre in 2013. In 2022, after much fascination with the tourism industry I began a course and completed the Tourist Guiding course in 2023.

Again, my CV will detail the required skills and background you seek. I would welcome the opportunity for an interview. I’d like to thank you in advance for your time and consideration.

I trust that you would grant me the opportunity to apply my skills and experience within your organization.

• Date of Birth: 06/03/88
• Nationality: South African Citizen

8806030117081

• Data analysis skill – through prescriptive analytics I am able to guide our internal Operation on strategies to improve their day to day performance based on past behaviour trends. Accurate data keeping from Importing new data, allocating payments, performing accurate payment recons, balancing in number of accounts per client.
• Data Integrity – ensure that data is always protected. Stay informed with new data laws such as POPI Act as well as compliance with client requirements.
• Ms SQL - select queries from databases, inserts, update, export, create/ drop/ truncate tables, reading/understanding script errors and how to fix, data manipulation
• Communication skill – excellent with email and telephone etiquette as well as follow up and resolution time keeping.
• Organisational skill – my ability to prioritise and organize my tasks, with clear communication is what makes me successful in my current position
• Ms Excel – V-lookups, intricate duplicate checks, file formats and extension for saving large volumes of data
• Agility for fast-paced environment – the current work environment is fast paced as we service our internal Operations as well as the external client. Meeting daily deadlines is key in being successful in your position.
• Self-efficient and proactive
• Assessments – I have created assessment documents of high quality standard for new recruits in my role as a Data Analyst.

• Microsoft SQL
• MS Excel (intermediate to advance)
• Qlik Sense
• Nprinting
• SAP Crystal Reports
• SAP Business Objects
• Active Service Desk (ASD)