Nthabiseng Sephoka

• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
• Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
• Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
• Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
• Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
• Streamlined communication channels for increased efficiency in project execution and decision-making processes.
• Established clear performance metrics, enabling transparent evaluation of team progress.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.

Managing a collection team