Karen Mbatha
Assistant Food And Beverage Manager
Johannesburg ,Gauteng /Johannesburg
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Food and Beverage Assistant Manager
The Capital Empire
Sandton
10.2021 - Current
- Managed bar and wait staff and directed hiring program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Loaded and operated beverage dispensing equipment such as Type and Type.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Used Software to record ordering data and created organization and room storage system.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Food and Beverage Supervisor
The Capital On Park
Sandton
04.2019 - 09.2021
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Worked with qualified chef to diversify menu with new offerings.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Set and oversaw weekly and special event menu plans.
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Hostess
Wimpy Maponya Mall
Soweto
12.2015 - 12.2017
- Monitored seating area and checked available tables regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Executive
Rock Series
Mpumalanga
05.2014 - 10.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
Education
Matric - Mathematics, Physical Science, English, Isizulu
Bhukulani Senior Secondary School
Soweto 01.2008 - 12.2013
Skills
Scheduling
undefinedCertification
Safety Food and Hygiene
Timeline
Food and Beverage Assistant Manager
The Capital Empire
10.2021 - Current
Food and Beverage Supervisor
The Capital On Park
04.2019 - 09.2021
Hostess
Wimpy Maponya Mall
12.2015 - 12.2017
Sales Executive
Rock Series
05.2014 - 10.2015
Matric - Mathematics, Physical Science, English, Isizulu
Bhukulani Senior Secondary School
01.2008 - 12.2013
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