Linda Ndzandza
Cape Town
Overview
21
21
years of professional experience
Work History
External Sales and Service Advisor
First National Bank
Cape town
2025.10 - Current
- Guided home buyers, sellers and renters through different types of property transactions.
- Maintained up-to-date knowledge of the property market, trends, and relevant legislation.
- Conducted property tours to potential buyers and renters.
- Estimated property value by conducting comparative market analysis.
- Followed-up with prospects and hot leads to obtain exclusives and drive new sales.
- Developed and maintained strong relationships with property owners, offering personalised service and advice.
- Generated lists of for-sale properties.
Customer Experience Advisor
First National Bank
Cape Town
2023.09 - 2025.09
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed all client inquiries through resolution to enhance customer satisfaction ratings.
- Built rapport with customers through courteous and professional communications.
- Listened to individual complaints with an open mind and asked detailed questions to understand issues.
- Communicated regularly with team members to maintain clearly defined expectations.
- Evaluated CRM reports regularly, actioning improvements to achieve impressive results.
Financial Advisor
Sanlam
2023.06 - 2023.08
- To provide financial advice along with a financial plan in line with the customer value proposition and treating customers fairly framework.
- Managed relationships with key accounts and targeted markets to enhance client engagement.
- Demonstrate strong entrepreneurial skills, target-driven, self-disciplined, customer-centric and can build great client relationships.
- Promoted and sold products through effective presentation and display techniques.
- Develop and maintain an understanding of the range of Sanlam products.
- Communicated product updates to customers and the client public through multiple channels.
- Monitored changes in products and regulations to ensure compliance.
- Ensure Continuous Professional Development (CPD) credits, accreditations and qualifications are up to date to maintain a quality and continuous service offering to customers.
- Participate in knowledge sharing platforms and training opportunities, inside and outside of the organisation, where relevant.
Sales Agent Freeholds and Sentional Title
Rawson Properties
2022.04 - 2023.05
- Prospect clients to generate client leads to sell property.
- Conducted property viewings, showcasing properties to potential buyers and addressing their questions.
- Facilitated negotiations between sellers and buyers, ensuring mutually agreeable terms and fostering positive relationships.
- Draft offer to purchase agreements, addendums and annexures.
- Present offers to Sellers.
- Advised on pricing strategy and assessed properties' viability within portfolio to optimise sales potential.
- Follow up with prospective buyer after viewing.
- Provide seller with feedback after viewings.
- Receiving enquiries and responding in a timeous manner.
- Arrange viewings and prepare listing cards with a folder, business card, brochure and application.
- Schedule the photographer with Seller, Tenant and Photographer.
- Select the photos that you want to use according to a scale of property.
- Ensure the photo quality is according to the company standard.
- Ensure that write-up is according to the company standard.
- Created engaging social media posts to promote properties and attract potential buyers.
- Obtain FICA documents from both Seller and buyer.
Customer Service Consultant
Nedbank Limited
2013.01 - 2022.03
- Managing the overall client experience in branch.
- Driving a client obsession culture in the branch.
- Updating branch merchandise.
- Handling compliments and complaint resolution.
- Adhering to all bank policies.
- Driving digital migration with clients.
- Account opening.
- Identify sales opportunities.
Bank Teller
NEDBANK LIMITED
2011.10 - 2012.12
- Processed customer transactions with speed and accuracy, ensuring high-quality service delivery.
- Processed cash deposits and withdrawals at customer service counter.
- Cash cheques according to Bank policies and procedures, legality of document presented, and verifying the ID of person present.
- Issued cashier cheques and money orders, adhering to bank policies to maintain compliance and customer satisfaction.
- Balanced daily transactions accurately, supporting financial integrity and operational efficiency.
- Understanding and following all policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow.
- Organised and filed completed work documents systematically.
Admin Assistant
First National Bank
2009.10 - 2011.02
- Operated the switchboard to manage incoming and outgoing calls efficiently.
- Managed the ordering process for branch stationery supplies to ensure availability.
- Organised and maintained the filing system for signature cards to ensure easy access.
- Facilitated improvements in operational efficiencies, processes and procedures to deliver superior customer experiences and monitored workflow for operational compliance.
- Enhanced efficiencies to maximise and sustain business performance.
- Supported cost containment and reduction through streamlined activities.
- Always comply with procedures and processes contained in the relevant business guidelines.
Multi-Skilled Consultant
First National Bank
2007.11 - 2009.09
- Complete daily administrative functions for the branch.
- Assist with management of branch required cash holdings and teller, ATM related issuing and direct customers to electronic methods of banking and assist in utilisation.
- Relieve frontline staff as the need arises.
- Complete ATM Custodian and treasury duties.
Sales Consultant
First National Bank
2006.12 - 2007.10
- Giving advice to customers on new products.
- Scrutinising and verifying identity documents.
- Reaching sales targets.
- Adhering to all bank policies.
- Building sound relationships based on trust and openness.
- Understanding and marketing financial services solutions within the relevant business offering.
- Contribute to profit growth through effective management of the leads pipeline.
Bank Teller
First National Bank
2005.04 - 2006.11
- Handle customer transactions quickly, accurately and efficiently.
- Processed cash deposits and withdrawals at the bank.
- Accept deposits for cheque and savings accounts; verify cash and cheques.
- Cash cheques according to Bank policies and procedures, legality of document presented, and verifying the ID of person present.
- Issue cashier cheques and money orders.
- Understanding and following of all policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow.
- Completes daily balancing accurately.
- Maintained a neat and professional appearance while serving customers.
- Accurately filed completed work.
Education
NQF 5 certicate - Generic Management
Chartall Business College
Cape Town, WC2021-12
Bachelor - Public Management
Cape Peninsula University of Technology
Cape Town, WC2019-12
Diploma - Public Relations
Cape Peninsula University of Technology
Cape Town, WC2018-12
Matric (Grade 12) -
Mhlotshana High School
Whittlesea, EC2002-12
Business modules -
Sanlam
Cape Town, WC2023-08
Skills
- Sales
- Customer Engagement
- Customer Satisfaction
- Communication
- Relationship Building
- Attention to detail
- Time Management
- Problem Solving
- Excellent Presentation Skills
- Interpersonal Skills
- Leadership
- Critical Thinking Skills
- Business Acumen
Languages
English
Xhosa
Custom
- Morne Quickfall, FNB, 0827744068, MQuickfall@fnb.co.za
- Megan Van Wyk, Office Manager, Rawson, megan.vwyk@rawson.co.za
- Yusuf Abrahams, Team Leader, Sanlam, yusuf@sanlamkeysolutions.co.za
Timeline
External Sales and Service Advisor
First National Bank
2025.10 - Current
Customer Experience Advisor
First National Bank
2023.09 - 2025.09
Financial Advisor
Sanlam
2023.06 - 2023.08
Sales Agent Freeholds and Sentional Title
Rawson Properties
2022.04 - 2023.05
Customer Service Consultant
Nedbank Limited
2013.01 - 2022.03
Bank Teller
NEDBANK LIMITED
2011.10 - 2012.12
Admin Assistant
First National Bank
2009.10 - 2011.02
Multi-Skilled Consultant
First National Bank
2007.11 - 2009.09
Sales Consultant
First National Bank
2006.12 - 2007.10
Bank Teller
First National Bank
2005.04 - 2006.11
NQF 5 certicate - Generic Management
Chartall Business College
Bachelor - Public Management
Cape Peninsula University of Technology
Diploma - Public Relations
Cape Peninsula University of Technology
Matric (Grade 12) -
Mhlotshana High School
Business modules -
Sanlam