Portia Masomboka
Boksburg
Summary
Sales and service professional with extensive expertise in managing high-performing teams and elevating client satisfaction. Known for fostering strong team collaboration and consistently achieving results. Skilled in customer relationship management and strategic planning, adaptable to dynamic business requirements.
Offering solid foundation in sales and customer service with strong interest in learning and excelling in this field. Brings ability to understand and implement sales techniques and customer service strategies essential for success. Ready to use and develop communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Sales & Service Manager, External Sales & Service Advisor
FNB
Gauteng
03.2012 - 02.2024
- As a Sales and Service manager role i streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Sales and services consultation, selling and maintaining client’s business, Doing presentations, offering value proposition to employer & his employees, financial education & creating business relationships
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded the company''s market presence by identifying and pursuing new business opportunities, resulting in increased revenue growth.
Financial advisor
Sanlam Limited
01.2009 - 01.2012
- Selling insurance, Cold calling clients, Securing appointments, doing presentations, offering financial planning education
Bank Teller
Absa Bank
GAUTENG
01.2007 - 01.2008
- Banking client’s money, customer services enquiries, balancing books, loading ATMs
Supervisor
TOM’S Supermarket & takeaway
01.2005 - 01.2007
- Managing the store, stocktaking placing order, creating shifts rooster and the restaurant, doing customer service
Call center admin
UNIVERSITY OF SOUTH AFRICA (UNISA)
01.2003 - 01.2005
- Student advisor on which courses & fees structures, Guidance on application process
Cashier
Woolworths
Gauteng
01.2002 - 01.2003
- A cashier, packing textile assisting customers
Education
High School Diploma -
Dansa International College
Tshwane ,Gauteng South Africa 01.2000 - 01.2000
NQF 5 High certificate - Banking Services
Damelin College
Pretoria ,South Africa 03.2008 - 03.2008
RE Regulatory Exam -
Corner Stone College
Gauteng ,South Afirca 05.2012 - 05.2012
Skills
Interpersonal & communication skills
Leadership skills
Able to work independently
Good listener
Eager to learn
Creative and Innovative
Team player
Versatile
Timeline
RE Regulatory Exam -
Corner Stone College
05.2012 - 05.2012
Sales & Service Manager, External Sales & Service Advisor
FNB
03.2012 - 02.2024
Financial advisor
Sanlam Limited
01.2009 - 01.2012
NQF 5 High certificate - Banking Services
Damelin College
03.2008 - 03.2008
Bank Teller
Absa Bank
01.2007 - 01.2008
Supervisor
TOM’S Supermarket & takeaway
01.2005 - 01.2007
Call center admin
UNIVERSITY OF SOUTH AFRICA (UNISA)
01.2003 - 01.2005
Cashier
Woolworths
01.2002 - 01.2003
High School Diploma -
Dansa International College
01.2000 - 01.2000