ANTONETTE NOKUTHULA TWALA
Financial Services Professional
Randburg,
Summary
Experienced financial services professional with a strong background in banking operations, client relationship management, regulatory compliance, and process support within a fast-paced banking environment. Skilled across branch operations, client servicing, KYC/FICA processes, quality assurance, administration, and adherence to banking policies and procedures. Proven ability to deliver efficient solutions, resolve client and operational challenges, maintain compliance standards, and support effective business operations. A versatile and adaptable professional with strong stakeholder engagement, communication, and problem-solving skills.
Overview
3
3
Certifications
13
13
years of professional experience
Work History
External Sales and Service Advisor
FNB
02.2025 - Current
- Sourcing and acquiring new clients, contributing to revenue growth.
- Presenting and selling FNB banking solutions to individuals and businesses.
- Building and maintaining strong client relationships, ensuring high retention.
- Adhering to FAIS, FICA, and internal policies while consistently meeting targets.
Branch Sales and Service Advisor
FNB
11.2022 - 01.2025
- Cross-sold banking services and products to new and existing clients.
- Resolved client queries and complaints effectively.
- Collaborated with team members to maintain high-quality client service.
- Ensured confidentiality of client information while meeting performance targets.
Support Banker
FNB
07.2022 - 10.2022
- Delivered professional and empathetic customer service.
- Provided value-adding FNB solutions while adhering to policies.
Universal Advisor/ Branch Advisor
FNB
12.2017 - 06.2022
- Supported branch operations across sales, service, and online banking.
- Conducted relief duties for team leaders, administrators, and treasury functions.
- Contributed to branch performance and operational efficiency through accurate and timely work.
KYC Compliance Quality Assurance Administrator
FNB
06.2016 - 06.2017
- Reviewed client information and documentation to ensure compliance with KYC and regulatory standards.
- Identified discrepancies and escalated issues for resolution, ensuring data accuracy and completeness.
Teller
FNB
12.2013 - 05.2016
- Delivered accurate transaction processing and exceptional customer service.
Education
Advanced Diploma - Business Analysis
Mancosa
12-2026
National Diploma - Internal Auditing
Tshwane University of Technology
12-2010
National Higher Certificate - Accountancy
Tshwane University of Technology
12-2010
Grade 12 - undefined
Panorama High School
12-2006
Skills
Banking operations & process administration
Stakeholder Engagement and client relationship management
KYC/FICA Compliance & regulatory controls
Quality Assurance & process compliance
Communication and interpersonal skills
Problem solving and operational issue resolution
Data Accuracy and record management
Certification
Basics of Compliance Management, Alison, Nov 2025 — Nov 2025
Timeline
External Sales and Service Advisor
FNB
02.2025 - Current
Branch Sales and Service Advisor
FNB
11.2022 - 01.2025
Support Banker
FNB
07.2022 - 10.2022
Universal Advisor/ Branch Advisor
FNB
12.2017 - 06.2022
KYC Compliance Quality Assurance Administrator
FNB
06.2016 - 06.2017
Teller
FNB
12.2013 - 05.2016
Grade 12 - undefined
Panorama High School
National Higher Certificate - Accountancy
Tshwane University of Technology
National Diploma - Internal Auditing
Tshwane University of Technology
Advanced Diploma - Business Analysis
Mancosa
REFERENCES
Available upon request